Assistant Site Manager

Express Wash Operations LLC; Blanding (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Take 5 Car Wash is seeking an Assistant Site Manager to support the Site Manager in overseeing daily operations, coaching the team, and driving customer satisfaction at the Utah location. The role combines hands-on leadership with training, coaching, and sales support to promote unlimited wash memberships and services while maintaining safety and quality standards.

You will help with onboarding, shift scheduling, and ensuring consistent customer experiences across visits, contributing to a

Qualifications

• Ability to onboard new team members and convey company values and procedures.
• Ability to schedule shifts and manage workload for fair staffing.
• Aptitude for coaching, training, and developing team members.

Responsibilities

• Assist in onboarding new team members and ensure understanding of site procedures.
• Greet customers and answer questions about services and promotions.
• Promote unlimited wash memberships and other services to drive engagement and revenue.
• Support safety protocols, routine cleaning, and equipment checks.
• Track sales activity and aid in achieving site sales goals.

Skills

Leadership

Team coaching

Customer service

Sales support

Operations oversight

Job description

As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands‑on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.

Team Development & Support

• Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
• Provide guidance and support to team members as needed to help them improve and succeed.
• Support scheduling and shift management to ensure adequate staffing and fair team workload.
• Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
• Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.

Customer Experience

• Greet customers warmly and ensure they feel welcomed and valued at every visit.
• Answer customer questions about services, membership options, and promotions clearly and courteously.
• Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
• Promote unlimited wash memberships and other services to enhance customer engagement and retention.
• Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.

Operational Excellence

• Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
• Support site safety by following protocols and helping team members maintain safe work practices.
• Assist with routine cleaning and maintenance to uphold quality standard.
• Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
• Help identify operational challenges and suggest improvements to keep daily operations running smoothly.

Sales Support

• Promote unlimited wash memberships and other services to customers during their visit.
• Assist in upselling additional services or products to help achieve site sales goals.
• Support the implementation of site promotions and marketing initiatives.
• Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.

Problem‑Solving and Decision Making

• Respond to customer concerns and questions, escalating to the Site Leader when necessary.
• Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
• Make quick, informed decisions to keep daily operations on track and minimize disruptions.
• Collaborate with team members to address challenges and improve overall site performance.

#LI-DNI

Take 5 Car Wash is part of the nation’s largest car wash network, with almost 500 locations across the U.S. and still growing. Known for being fast, friendly, and convenient, we’re also committed to being a great place to work. At Take 5, people come first - both our team members and our customers. Do you bring a positive attitude and enjoy being part of something bigger? We’re looking for driven, outgoing individuals who are ready to make an impact. Start your career with Take 5 today.

We believe in growing our team from within and welcome applicants from all backgrounds and experience levels. Learn with us, grow with us - we’re ready to invest in your success.