Assistant Showroom Manager, Blue Nile - Tysons Corner

Signet Jewelers; Tysons (VA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision and Pharmacy

401(k) Retirement Plan with Company 6

Flexible Spending Account | Health-S</

Tuition Reimbursement

Employee Discount

Parental Leave

Life Insurance

Job summary

Blue Nile is seeking an Assistant Showroom Manager to lead a team of Luxury Sales Consultants in our retail showroom. You will educate customers about jewelry purchases and model our white glove service.

The role supports product knowledge, selling techniques, and policy adherence while motivating staff to deliver world-class service and maximize sales. Previous retail management and strong communication are essential.

Qualifications

• 3+ years of customer service/sales background.
• Prior management experience in retail.
• Strong written and verbal communication skills.
• Embraces technology and implements new systems seamlessly.

Responsibilities

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
• Self-motivated and able to lead others
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
• Personally achieve individual sales and client activity goals
• Takes lead on customer escalations
• Finds ways to resolve, and partner, with the manager on difficult situations
• Ability to follow company directions and adapt to new initiatives
• Team player and committed to maintaining our professional and friendly environment with team members and clients
• Special process expert
• Aware of current trends in jewelry and the competition
• Maintains store standards and protects the brand
• Manage daily, weekly, monthly KPIs and team progress to plan

Skills

Customer service

Sales

Retail management

Communication skills

Technology adoption

Tools

Microsoft Office

Job description

At Blue Nile , we believe that love deserves better. We are passionately driven to reimagine the fine jewelry experiences and disrupt the jewelry industry. From engagements to anniversaries, from welcoming a new child to the family to celebrating a promotion, from holidays to birthdays, at Blue Nile we celebrate all stories of love.

Blue Nile is looking for a passionate and talented Assistant Showroom Manager who will help lead a team of Luxury Sales Consultants at our retail showroom. The ideal candidate understands our white glove culture and has a passion to educate customers about jewelry purchases. The Assistant Showroom Manager supports the team by being a resource regarding Blue Nile products, practices, selling techniques, and policies and procedures. Ideal candidates will possess sales experience with the ability to empower, motivate and inspire each team member to provide world class customer service and maximize sales. An Assistant Showroom Manager at Blue Nile is outgoing, passionate, helps others, and driven for results.

Responsibilities

• Demonstrate industry leading selling and service behaviors to build strong customer loyalty and relationship to Blue Nile in support of our initiative to become their jeweler for life
• Self-motivated and able to lead others
• Demonstrates strong leadership skills and committed to giving ongoing coaching and redirection to maintain adherence to expectations
• Personally achieve individual sales and client activity goals
• Takes lead on customer escalations
• Finds ways to resolve, and partner, with the manager on difficult situations
• Ability to follow company directions and adapt to new initiatives
• Team player and committed to maintaining our professional and friendly environment with team members and clients
• Special process expert
• Aware of current trends in jewelry and the competition
• Maintains store standards and protects the brand
• Manage daily, weekly, monthly KPIs and team progress to plan

Requirements

• 3+ years of customer service/sales background
• Jewelry experience is not required, but preferred
• Prior management experience in retail
• Proven track record of increasing personal sales volume
• Effective communication skills both written and verbal
• Embraces technology and implements new systems seamlessly
• Strong sense of urgency and bias for action
• Ability to make decisions quickly and accurately
• Proficient in Microsoft Office
• Effective time management
• Willingness to learn
• Strong collaborative and interpersonal skills
• Passion for training sand learning and executing against timelines and goals.
• Demonstrates the ability to build and maintain strong client relationships with tangible metrics

Benefits

At Blue Nile, many of our roles offer a high-quality, comprehensive benefits package including healthcare, paid time off, retirement planning and opportunities for career advancement. Some offerings are dependent upon the role, employment type, work schedule or location:

• Paid Time Off
• Medical, Dental, Vision and Prescription Insurance
• 401(k) Retirement Plan with Company Match
• Flexible Spending Account | Health Savings Account
• Tuition Reimbursement
• Employee Discount
• Parental Leave
• Life Insurance

Hourly base pay: $25.00 - $32.00. Final pay rate shall be determined and is based on experience and qualifications.

At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.

Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law