Assistant Showroom Manager

Lovesac; Ashburn (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Holiday Pay

401K Matching

Parental Leave

Medical, Dental, Vision

Job summary

Lovesac is seeking an Assistant Manager to create a welcoming in-store experience and help customers design products to fit their space. You will lead a team, educate customers, and ensure sales goals are met while preserving store standards.

If you are passionate about sustainability, relationship-building, and exceptional service, join Lovesac Retail Team and guide customers from interest to purchase across omni-channel touchpoints.

Qualifications

• Minimum 1 year of management experience in retail.
• Able to work flexible hours including evenings, weekends and holidays.
• Experience using CRM systems to support customer experiences.

Responsibilities

• Actively engage with customers using Lovesac selling techniques.
• Demonstrate in-depth knowledge of Lovesac products and services and educate customers and support associates.
• Guide customers from first interest to purchase, managing quotes and close of sale.
• Foster long-term relationships and brand loyalty through exceptional service.
• Conduct customer outreach using company tools and methods.
• Stay updated on selling/promotional strategies and adapt to changes.

Skills

Retail management

Customer service

Sales techniques

Communication skills

Team leadership

Education

High-School Diploma or equivalent

Tools

CRM systems

Job description

About Lovesac

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live.

About Our Culture

At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches.

About The Role

As a Lovesac Assistant Manager, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary and want to inspire a team to do the same – join our Lovesac Retail Team!

What You’ll Do

• Actively engage with customers using our Lovesac selling techniques.
• Demonstrate in-depth knowledge of Lovesac products and services and effectively demos, assists, and educates customers as well as supports your team of Associates with product knowledge and demonstration skills.
• Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships as well as supports your team of Associates to be effective in this same process.
• Foster long-term relationships and brand loyalty through consistent, exceptional service.
• Conduct customer outreach using company provided tools and communication methods.
• Stay updated on changes to selling and promotional strategies, demonstrating flexibility and adaptability to business changes.
• Quickly identify and resolve customer issues, ensuring a positive shopping experience.
• Maintain a welcoming and visually appealing store by following visual merchandising standards.
• Oversee store operations including but not limited to; opening and closing, inventory, exchanges, marketing and promotions and ensure they are followed to company standards.
• Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
• Follow company policies, and operational procedures to maintain consistency, safety, ensure customer satisfaction, and mitigate risks.
• Analyze sales data to support your team in demonstrating the behaviors to meet goals and KPIs.
• Demonstrate accountability by ensuring personal and team sales goals, key performance indicators and customer service standards are met.
• Perform other duties as assigned by Management.

Who You Are

Our Lovesac Values:

• Core Values: Top Ambition, We All Win Together, Conscious Operations, Do Less and Do Best, Love Matters
• Table-Stakes Values: Willing to Sweep Floors, Grit, Positive, Self-Aware, Self-Starting, Insatiable Learners, Transparency, Customer-Centric

Our Lovesac Core Competencies

• Builds Customer Centricity
• Drives Remark-able Results
• Collaborates Effectively
• Makes Good Decisions
• Demonstrates Self-Awareness

Qualifications

• 18 years of age or older.
• High-School Diploma or equivalent.
• Minimum of 1 year of management experience in a retail or customer service environment.
• Able to work flexible hours including evenings, weekends and holidays.
• Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
• Support Lovesac's omni-channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
• Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
• Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
• Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

Our Benefits

• Paid Time Off & Holiday Pay
• Quarterly Sales Bonus Payout
• 401K Matching Contribution
• Paid Parental Leave
• Medical, Dental, Vision Benefit Plans
• Health Savings and Flexible Spending Accounts
• Life/AD&D, Short Term and Long-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Financial Wellness Tools
• Associate Discounts
• Pet Insurance

Associates will be eligible to receive up to 125 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours in a work week. In addition, they will be eligible to receive 8 paid company recognized holidays and will be paid 1 1/2 times their regular rate for any hours worked on these holidays. Eligibility and terms for all benefits listed are as outlined in Lovesac’s policy and plan documents.

Associate pay will vary based on factors such as location, qualifications, experience, skill level and competencies.

Lovesac is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, national origin, ethnicity, religion, sex, sexual orientation, gender (including gender-related identity, gender nonconformity, or status as a transgender or transsexual individual), pregnancy, age, national origin, marital status, physical or mental disability, military status, genetic information or any other characteristic protected by applicable law.

Lovesac is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at: [e-mail].

Non-New York City Applicants Only: To the extent permitted by law, conditional offers of employment will be contingent upon successful completion of a background check, including but not limited to education verification, employment history verification, reference checks, criminal history and motor vehicle history (if vehicle required). All qualified applicants with criminal histories will be considered in accordance with applicable local, state, and federal law.