Assistant Shop Manager

Take 5 Oil Change; Sheridan (WY); On-site; USD 42,000 - 65,000; Full time

Job summary

Take 5 Oil Change is seeking an Assistant Shop Manager in Sheridan, WY to lead a team of technicians through a fast, friendly oil change experience. You will oversee daily operations, training, customer service, and inventory management while upholding Take 5's standards for safety, quality, and efficiency.

This hands-on leadership role rewards people-first leaders who develop others and thrive in a high-paced environment.

Qualifications

• Experience leading a team in a fast-paced service environment.
• Proven ability to train staff and improve customer service quality.
• Strong organizational skills with inventory and workflow oversight.

Responsibilities

• Oversee daily shop operations including scheduling, inventory control, and workflow optimization.
• Lead customer service efforts; greet customers and resolve issues to ensure a high-quality experience.
• Develop and supervise staff to meet operational goals and sales targets.
• Enforce safety procedures and ensure regulatory compliance throughout the shop.

Skills

Leadership

Customer service

Team management

Inventory management

Education

High school diploma or equivalent

Job description

As a Take 5 Oil Change Assistant Shop Manager, you'll lead a team of dedicated technicians to deliver a fast, friendly, and reliable oil change experience. You'll oversee aspects of shop operations including training, customer service, and inventory management, while maintaining the highest Take 5 standards for safety, quality, and efficiency. This role is ideal for a people-first leader who thrives in a hands-on, fast-paced environment and enjoys developing others. Whether you come from automotive, retail, or restaurant management, we'll train you the Take 5 way to run a high-performing, customer-centered operation.

Why You'll Love Working at Take 5

• Career Growth: Follow our "Pit Tech to President" path. Over 90% of our District Managers started at the shop level.
• Culture: Join a family-oriented team that values integrity, energy, and service excellence.
• Recognition: Participate in our annual Shop Manager Conference and company-wide employee contests.
• Flexibility: Opportunities to transfer across Take 5 locations nationwide.
• Development: Learn new skills daily while building leadership and technical experience.
• Community Impact: Engage with customers and local communities every day.

Key Responsibilities

Operational Management

• Oversee daily shop operations, including scheduling, inventory control, and workflow optimization.
• Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction.
• Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently.
• Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking.
• Ensure compliance with all safety, environmental, and operational regulations.

Customer Service Leadership

• Serve as the first line of defense for customer service and issue resolution.
• Greet customers, assess their needs, and ensure they receive a high-quality, hassle-free experience.
• Check in with customers before they leave the shop to confirm satisfaction.
• Train and hold the team accountable for maintaining exceptional customer service at every interaction.

Team Development & Supervision

• Motivate and develop staff to meet operational goals and sales targets.
• Foster a positive, collaborative work culture that reflects the Take 5 values.
• Enforce strict adherence to safety procedures for employees and customers.
• Ensure all waste and materials are handled in accordance with environmental regulations.
• Maintain cleanliness and organization across all work areas and equipment.

Physical Requirements & Work Environment

• Must be able to lift up to 50 pounds and perform physical tasks for extended periods.
• Ability to maneuver in and out of a shallow 3-foot service pit safely under vehicles.
• Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning.
• Willingness to work in varying weather conditions (hot or cold).
• Must be alert, safety-conscious, and aware of surroundings at all times.
• Reliable transportation required.

Work Schedule

• 8 hour shift / 10 hour shift
• Day shift
• Monday to Friday / Weekend availability
• Overtime opportunities