Assistant Services Manager Elite

Ulta Beauty; Yulee (FL); On-site; USD 45,000 - 60,000; Full time

Job summary

Ulta Beauty is looking for an Assistant Services Manager in Yulee, Florida, to lead a dynamic team and drive service excellence in the salon. This role includes performing services, managing sales, training team members, and ensuring guest satisfaction while adhering to operational standards.

Qualified candidates will have experience in salon management, training abilities, and a passion for beauty services. The position requires flexibility to work various shifts, including evenings and weekends.

Qualifications

• 2–3+ years of relevant experience in salon management.
• Knowledge of cosmetology regulations and hiring requirements.
• Successful financial management and driving sales.

Responsibilities

• Lead salon hair services, makeup, and skincare.
• Achieve individual productivity goals.
• Promote store goals related to sales and guest loyalty.

Skills

Salon techniques

Proficient in basic technology

Collaboration and interpersonal skills

Organizational skills

Ability to react under pressure

Education

Cosmetology school graduate

Cosmetology license

Job description

General Summary & Scope

The Assistant Services Manager (ASM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in hair and skin services. The ASM supports the Experience Manager (EM) in leading a team of stylists and estheticians, and is accountable for all aspects of the services business, including services and merchandise sales, events around hair and skin, guest satisfaction, and operational excellence while also working behind the chair providing services to guests in the salon. This leader drives their business through a focus on performance (service sales and productivity), people (guest experience and associate culture), and process (operating procedures and compliance standards).

Principal Duties & Responsibilities

As a champion of Ulta Beauty’s mission, vision, and values, the ASM performs the following duties:

Performance

• Perform salon hair services, makeup applications, skincare analysis, and product demonstrations with guests.
• Achieve individual productivity goals each week.
• Promote a culture of accountability to meet or exceed the store’s goals related to service and merchandise sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
• Drive company profitability through operational excellence, top-line sales growth and expense control.
• Support the planning and execution of services events that deliver an unrivaled guest experience, drive brand partner collaboration, and deliver on sales and payroll goals set by Ulta Beauty.
• Review, analyze, and react to Ulta Beauty’s financial and operational reporting regularly, including services visits and audit results, in a timely manner.
• Address underperforming metrics related to the store’s service sales and develop strategies using company programs, tools, and resources to improve and grow these areas of the business.
• Stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance as the ASM and hold all services associates accountable to the Ulta Beauty attendance policy.

People

• Support attraction, hiring, and retention of a diverse team of service professionals using various methods, including social media platforms, addressing any staffing needs and open positions efficiently.
• Build a highly engaged team that embodies the Ulta Beauty brand through collaboration, open communication, prioritization of work and coaching to drive guest loyalty.
• Train, coach, and develop services professionals using company programs, tools, and resources.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates and ensures attendance at all required training and educational programs and classes.
• Support all aspects of associate professional development, including individualized, competency-based feedback and coaching, succession planning, and development plans to enable continuous development and drive sales performance.
• Establish professional peer and brand partner relationships that foster collaborative delivery of sales and service goals.
• Promote a culture of service excellence among the leadership team by sharing best practices, establishing priorities, and providing support.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store.
• Regularly review and appropriately react to all company communication in a timely manner.
• Adhere to and enforce Ulta Beauty’s dress code.
• Manage salon supply inventory and ordering, ensuring budget adherence and necessary products for services are on hand.
• Use the company’s task management tool to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory tasks, cleaning, and replenishment.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring execution of all store tasks.
• Support the Experience Manager and General Manager in scheduling service associates to optimize traffic patterns and support productivity.

Job Qualifications

Education

• Cosmetology school graduate.
• Cosmetology license and/or cosmetology management license where required by state law.

Experience

• 2–3+ years of relevant, fast‑paced salon management work experience or other relevant work experience.
• Demonstrated knowledge of state board of cosmetology regulations and hiring requirements.
• Proven financial management: success driving top‑line sales, interpreting reporting data, managing payroll budgets, and controlling expenses.
• Proven leadership management: attracting, developing, and motivating top talent, adapting to change and leading others, building collaborative relationships, and influencing.

Skills

• Proficiency with latest salon techniques for performing haircutting, hair color, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or aptitude to develop skills in all service categories.
• Proficient with basic technology (e.g., POS system, Microsoft Office, Apple devices).
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, be flexible and adaptable.

Special Position Requirements

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
• Attend corporate business meetings and conferences.
• Working conditions: continuous mobility throughout the store during shift, frequent standing, bending, reaching, twisting, lifting and moving up to 10 lbs, continuous coordination and manipulation of objects, frequent use of a computer, telephonic devices, and related office supplies.

EEO Statement

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.