Assistant Service Manager

Pep Boys; Whitehall (Lehigh County); On-site; USD 28,640 - 36,368; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Life insurance

401(k) with company match

PTO and holiday pay

Job summary

Pep Boys in Whitehall, PA is seeking a Service Support role to assist the service and tire team efficiently. The candidate will support sales across service labor, parts, and tires while ensuring high standards of organization and productivity.

The role requires customer service skills, an automotive background, and a high school diploma. Benefits include medical, dental, vision, and a 401(k) match.

Qualifications

• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License required.

Responsibilities

• Assist with customer care and work order support.
• Drive sales goals for the service center.
• Maintain equipment and follow safety policies.

Skills

Customer service skills

Automotive service sales

Cash handling skills

Verbal communication

Education

High school diploma or equivalent

Job description

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to ensure that the service repair business is organized, store operations run efficiently, and shop productivity is maintained to company standards.

Duties & Responsibilities

• Assist with customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire stocking.
• Maintain equipment in proper working order and follow housekeeping standards per SSC direction.
• Follow all POS, inventory, cash, credit, check, refund, and return policies, and manage procurement and vendor payment practices.
• Work with management to address customer service issues, complaints, and business opportunities.
• Drive sales goals for the service center through personal customer engagement and coaching of advisors.
• Assist the Store Manager in training and coaching associates on the Pep Boys Customer Care Process, Courtesy Vehicle Inspections (CVIs), and store systems; perform CVIs and related tasks as directed.
• Monitor shop productivity, workflow, and procedures, focusing on efficiency, thoroughness, and safety; support daily back‑shop operations.
• Partner with management to maintain a safe and healthy work environment in compliance with all laws and company policies.
• Communicate effectively with store associates, management, and customers.
• Act as the primary supervisor in the absence of management, coordinating operational activities.
• Serve as key holder and manage opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Perform any other duties as assigned.

Knowledge, Skills, And Abilities

• High school diploma or equivalent required.
• One year of experience in an automotive service environment.
• One year of automotive service sales experience preferred.
• Valid Driver's License.
• Basic knowledge of mathematics (addition, subtraction, multiplication, division, percentages, fractions) to calculate commissions and discounts.
• Experience as a work lead or supervisor.
• Ability to exercise judgment and work independently.
• Strong customer service skills and ability to handle difficult situations.
• Comfortable with up‑sell techniques.
• Strong cash handling skills, including use of POS systems.
• Strong verbal communication skills.
• Demonstrated consistency, accuracy, and follow‑through.
• Ability to work days, nights, holidays, and weekends.

Physical Demands & Work Environment

The duties listed below are representative of those required to successfully perform this job. Accommodations may be made for individuals with disabilities.

• Frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
• Stand and walk for long periods.
• Reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Communicate effectively in person, by telephone, or via telecommunications equipment.
• Find and access information on a computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

Benefits

• Medical, dental, and vision benefits
• Life insurance
• Short‑term disability
• Supplemental benefits
• 401(k) with company match
• PTO and holiday pay
• On‑demand pay partner (DailyPay)
• Reduced benefits available for part‑time team members

Pay Range

• $20.79 to $26.40 per hour based on experience
• Commission and bonus potential

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.