Assistant Service Manager

Texas Roadhouse, Inc.; Kissimmee (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical plans

Dental Insurance

Vision Insurance

Paid vacation

Parental leave

Maternity leave

Adoption assistance

Disability insurance

Life Insurance

401(k)

Flexible spending accounts

Tuition reimbursement

Profit sharing

RSUs

Holiday bonus

Job summary

Texas Roadhouse, Inc. in Kissimmee, FL is seeking an Assistant Service Manager to support the Service Manager and oversee Front of House operations, guest experience, and team supervision.

The role emphasizes hands-on leadership, training, scheduling, alcohol service compliance, and driving sales through guest engagement; offers a comprehensive benefits package and growth opportunities within a fun, values-driven culture.

Qualifications

• Experience managing Front of House operations and guest service.
• Ability to train and supervise staff across FOH roles.
• Strong focus on customer service and guest satisfaction.

Responsibilities

• Oversees service in the Front of House and ensures service standards.
• Enforces employment policies in the area of responsibility.
• Oversees Front of House side work and scheduling.
• Provides and oversees thorough training for staff.
• Leads during peak times to set the pace in FOH.
• Manages hands-on supervision of the restaurant across roles.
• Ensures 100% table visitation to gather insights and drive sales.
• Leads by example to develop employees and cross-trains staff.
• Oversees department scheduling as directed by the Service Manager.
• Develops promotions to drive sales and conducts alley rallies.
• Ensures compliance with Responsible Alcohol Service training.
• Maintains safe food handling procedures and guest safety.
• Keeps restaurant clean and manages guest flow.
• Assists with liquor inventory and ordering.
• Supports local store marketer with building sales.
• Upholds restaurant culture and core values daily.

Skills

Front of House Leadership

Training & Coaching

Customer Service

Scheduling

Team Building

Food Safety

Job description

At Texas Roadhouse, we are a people-first company that just happens to serve steaks. Legendary Food and Legendary Service is who we are. We’re about loving what you’re doing today and preparing you for what you’ll be doing tomorrow. Are you ready to be a Roadie?

Texas Roadhouse is looking for a legendary Assistant Service Manager to assist the Service Manager in managing the Front of House daily operations.

As An Assistant Service Manager Your Responsibilities Would Include

• Oversees service in the Front of House
• In conjunction with all management, enforces compliance with all employment policies in area of responsibility
• Oversees/approves all Front of House side work
• Provides/oversees thorough training
• Works during peak business times to set the pace in the Front of House
• Manages through “hands on” supervision of the restaurant. This includes but is not limited to non-scheduled assistance with serving, hosting, cooking, etc.
• Ensures 100% table visitation of customers to gather customer insights and assist Service Manager in developing a sales strategy to improve customer experience and drive sales.
• Leads by example to help develop employees and assistants.
• Helps to cross-train employees
• Oversees scheduling of designated departments, as directed by the Service Manager
• Develops promotions (incentives) to drive sales and conducts alley rallies, as directed by Service Manager
• Manages compliance with Responsible Alcohol Service training requirements
• Understands and practices safe food handling procedures
• Ensures that the cleanliness of the restaurant and safety of our guests are maintained at all times
• Helps to control the guest flow
• Assist with liquor inventory & ordering
• Assists Local Store Marketer with building sales
• Maintaining culture of the restaurant and living our core values every day; passion, integrity, partnership, and fun with purpose

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

Requirements

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements. The total rewards package includes, but is not limited to, the following:

• A choice of medical plans that are best in class
• Dental and Vision Insurance
• Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
• Adoption Assistance
• Short-Term and Long-Term Disability
• Life, Accident and Critical Illness Insurance
• Identity Theft Protection
• Employee Assistance Program
• Business Travel Insurance
• 401(k) Retirement Plan
• Flexible Spending Accounts
• Tuition Reimbursements up to $5,250 per year
• Monthly Profit-Sharing Program
• Quarterly Restricted Stock Units Program
• Many opportunities to support your community
• Annual holiday bonus

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.