Assistant Service Manager

Birchstone Residential; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Birchstone Residential in Irving, TX is seeking an Assistant Service Manager to oversee day-to-day maintenance at our community. You will execute preventive maintenance, inspect units and grounds, coordinate service requests, and support capital improvement projects.

The role requires strong communication, hands-on problem solving, and the ability to lead a small service team. A high school diploma and relevant maintenance experience are required; HVAC certifications are preferred.

Qualifications

• High School Diploma or Equivalent required.
• 2+ years in maintenance with at least 1 year in supervision.
• Experience in multi-family property maintenance preferred.
• Knowledge of drywall, electrical, carpentry, plumbing, HVAC, and safety standards.

Responsibilities

• Execute regular and preventive maintenance programs.
• Assist Service Manager with operations and cost control.
• Inspect property and units for safety and standards; document findings.
• Prepare for third-party inspections and coordinate with vendors.
• Manage service requests and make-readies within 5 business days.
• Maintain reports and files; organize relevant documents.
• Supervise in-house and vendor maintenance work and accompany contractors.
• Support capital improvement projects and special assignments.
• Attend meetings with Service Manager and technicians; assist team members.

Skills

Communication

Team leadership

Independent worker

Problem solving

Time management

Multi-project management

Organizational skills

OSHA knowledge

MS Office

Entrata software

Emergency response

Bilingual EN/ES

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Entrata

Job description

Description

The Assistant Service Manager is responsible for day to day maintenance work at their assigned Birchstone community. This role is responsible for the execution of regular and preventative maintenance programs, unit and grounds inspections, service team training, timely completion of service requests, and assistance with special projects including capital improvements.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

ESSENTIAL DUTIES:

• Execute and participate in Birchstone's overall regular and preventative maintenance programs, standards, and initiatives.
• Assist the Service Manager in the physical operations and maintenance work to ensure code compliance, gain efficiencies and reduce costs.
• Conduct frequent and regular inspections of the property and individual units for adherence to company maintenance and safety standards; document and prioritize action plans based upon inspection findings.
• Ensure community is prepared for 3rd party inspections and attend such inspections.
• Receive, manage, schedule, and complete service requests and make readies; meet daily with the Service Manager to ensure timely completion of service requests assigned to Service Technicians and Porters.
• Organize, manage, and file appropriate reports and other important documents as required, and in a timely manner.
• Manage and complete make-ready checklists; ensure adherence to apartment turns within budget and 5 business day make ready time frame.
• Complete all required repairs and improvements to apartments prior to resident move-in.
• Complete service requests timely while supporting cost-cutting and expense control initiatives through repairs (rather than replacements) when possible.
• Assist in maintaining the grounds, common areas, and amenities.
• Change locks as needed and ensure gates are in proper working order.
• Promote safety and maintain an up to date Safety Data Sheet manual at all times.
• Maintain inventory of tools, equipment, and supplies;
• Assist with the implementation and monitoring of corporate and area/region-specific initiatives. Birchstone Residential | Assistant Service Manager Job Description rev. 12.2020
• Assist in obtaining contract specs and bids, managing bid processes, etc.; directly supervise all in-house and vendor maintenance work and accompany outside vendors on service request calls for occupied apartments when necessary.
• Provide support and assistance in the execution of special projects and assignments including capital improvement projects.
• Attend regular meetings with Service Manager, Service Technicians, and Porter(s), and act as a resource to community team members for maintenance related matters.
• Other Duties assigned.

Requirements

EDUCATION & EXPERIENCE:

• High School Diploma or Equivalent is required
• Two (2) or more years work experience in maintenance, with at least one (1) year of experience
• supervising service teams is required.
• One (1) or more years work experience in multi-family property maintenance preferred.
• In-depth knowledge of and experience in drywall, electrical, carpentry, flooring, plumbing,
• painting, appliances, HVAC, and lock change required.
• Experience in capital improvement projects and remodeling preferred.

LICENSES & CERTIFICATIONS:

• HVAC type 1 and type 2 certifications required; Certified Apartment Maintenance Technician
• (CAMT) certification is preferred. Certified Pool Operator certification is preferred.

KNOWLEDGE & SKILLS:

• Must possess demonstrated effective written and verbal communications skills.
• Ability to motivate others; strong interpersonal skills.
• Ability to work independently and in a team environment.
• Innovative approach to problem solving and troubleshooting; ability to devise creative
• solutions.
• Excellent time management skills; ability to work well under pressure and meet deadlines.
• Ability to effectively manage multiple projects simultaneously.
• Ability to prioritize tasks and to delegate them when appropriate.
• Strong organizational and planning skills; attention to detail.
• Strong working knowledge of OSHA regulations as well as city, state, and federal codes.
• Strong analytical skills.
• Proficient with Microsoft Office Suite or related software; possesses general computer skills.
• Proficiency with or the ability to quickly learn Entrata software and/or other Property
• Management and supplemental maintenance software solutions.
• Ability to work varying hours and promptly respond to emergency situations.
• Bilingual ability in English and Spanish strongly preferred.

OTHER REQUIREMENTS:

Valid driver's license required.