Assistant Service Manager

Beacon Management; Canton Charter Township (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Weekly On Call Bonus

Paid holidays

PTO & sick time

Employee appreciation events

Uniforms & boots

401K Match

Health, dental, and vision insurance

Job summary

Beacon Management is seeking a collaborative Assistant Service Manager for the Cambridge on Ford Apartments in Canton, MI. You will help manage maintenance, respond to resident needs, and ensure daily operations run smoothly.

Responsibilities include overseeing urgent issues, project tracking, and reporting, while supporting training, scope evaluation, and contract oversight. A strong service mindset and attention to detail are essential in a fast-paced portfolio environment.

Qualifications

• Experience in plumbing, electrical, HVAC, carpentry, and capital project management.
• Mult-Family Residential property experience.
• Strong customer service and communication with residents and staff.

Responsibilities

• Assist in management, response, correction, and reporting for urgent/emergency situations.
• Perform, manage, and inspect projects and tasks as assigned.
• Document and report project and task status.
• Implement training as part of projects and tasks when directed.
• Assist with scope evaluation and contract oversight.
• Assist with day-to-day maintenance/management responsibilities.
• Assist policy/procedure compliance.
• Make cost and time saving recommendations for projects and operations across the portfolio.

Skills

Customer service

Problem solving

Communication

Microsoft Office

Facilities management

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Staff Village Squire/Cambridge on Ford - MI, Canton, MI, US

At Beacon Management, we proudly own and operate a vast portfolio of 54 residential housing communities scattered across the United States, including the beautiful states of Michigan, New York, Pennsylvania, and Virginia. Our core mission revolves around the joy and contentment of our residents, and we wholeheartedly commit ourselves to delivering exceptional customer service at every turn.

If you're hardworking and take pride in a job well done, then you should bring your expertise to Beacon Management. As a Beacon Management Assistant Service Manager every day is rewarding! Our current opening is for our Cambridge on Ford Apartments in Canton, MI.
Beacon Management provides career development opportunities, paid training for certifications, competitive paid holidays, and robust benefit packages!

Various benefits include:

• Weekly On Call Bonus
• 14 Paid Holidays days a year!
• Up to 10 days PTO and up to 72 hours sick time per year
• Monthly Employee appreciation events!
• Company provided work uniforms and work boot allowance
• 401K Match
• Health, dental, and vision insurance

Some responsibilities include:

• Assist in the management, response, correction, and reporting for urgent/emergencies situations
• Perform, manage, and inspect projects and tasks as assigned
• Document and report project and task status
• When directed, implement training as part of projects and tasks
• When directed, assist with scope evaluation and contract oversight
• When required and directed, assist property operations with day-to-day maintenance/ management responsibilities
• Assist policy/procedure compliance
• Make cost and time saving recommendations for project and operations throughout portfolio

Qualifications:

• Previous experience that includes plumbing, electrical, HVAC, carpentry, and capital project management.
• Multi-Family Residential property experience required
• Customer service skills and the ability to develop a rapport with the residents and community staff.
• Analytical ability, problem solving and organization skills.
• Accuracy and attention to detail. Ability to handle multiple priorities.
• Ability to meet deadlines and must be available on an as-needed basis for after hours and on-call emergency services.
• Written and verbal communication skills.
• Proficiency with Microsoft Office Products.