Assistant Service Manager

Mms Group; Beachwood (OH); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

12 paid holidays

PTO in first year

Medical, dental, vision plans

Company-paid life insurance

401(k) with company match

Parental leave

Certifications & licensing paid

Amenities access

Job summary

GoldOller Real Estate Investments in Beachwood, OH is seeking an experienced Assistant Service Manager to support maintenance operations across our multifamily communities. This role serves as the right-hand person to the Service Manager, overseeing property upkeep and ensuring timely responses to work orders.

The position offers on-site duties with the potential for monthly bonuses, opportunities for growth, and a comprehensive benefits package.

Qualifications

• Minimum of two years of multifamily housing maintenance experience in residential property management.
• Knowledge of property management policies and procedures related to maintenance operations.
• Familiarity with Fair Housing, ADA, OSHA, and local building codes.

Responsibilities

• Oversee maintenance of buildings and grounds, ensuring up to standard performance.
• Inspect property regularly, including vacancies, move-ins, and housekeeping.
• Respond to service requests within 24 hours and communicate with residents as needed.
• Assist in maintenance of exteriors, interiors, and common areas; support after-hours emergency calls.

Skills

Maintenance aptitude

Communication skills

Property management knowledge

Education

EPA/HVAC Certification

CAMT/CPO Certification

High school diploma or equivalent

Tools

Carpentry tools

Plumbing tools

Electrical testing tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Manual Labor Beachwood, OH, US

2 days ago Requisition ID: 13784

Salary Range: $28.00 To $30.00 Hourly

At GoldOller, "This is Home" isn't just our motto; it's the way we show up every day. On-site, your work is more than a job; it's the heart of our communities. It's leading with care, creating spaces where residents truly feel at home, and building relationships that last. We believe great teams thrive on support, creativity, and shared purpose, which is why we invest in your growth, celebrate innovation, and lift each other up. Ranked among the top in ORA Power Rankings and rated 4.6 on Glassdoor by our own employees, GoldOller is more than a workplace; it's a place where you belong, where your impact matters, and where your career can grow.

We are seeking for a highly skilled and experienced Assistant Service Manager to join our team of professionals.An Assistant Maintenance Supervisor is the right-hand person to the Service Manager and responsible in assisting in maintenance operations of the property.

This position also has the opportunity to earn monthly bonuses!

Any given day you will:

• Assist in oversight of all work associated with the upkeep and maintenance of the building and grounds.
• Physically walk and inspect property on a regular basis, including vacant units. Conduct property inspections, including move in, housekeeping, and grounds in order to assure adherence to established standards.
• Ensure service requests are responded to within 24 hours and communicate with the resident when the issue cannot be resolved in a timely manner.
• Assist in oversight of maintenance of the grounds, trash container areas, and common areas.
• Be available as needed either personally, or through other site personnel, for emergency calls and respond to those according to GoldOller’s policy on after-hour emergency calls.
• Manage regular maintenance of the building exteriors, building interiors and common areas.
• Full duties will be discussed during interview process.

These are the skills you will need:

• Knowledge of property management policies and procedures as it relates to maintenance operations.
• Have a complete understanding of Fair Housing and knowledge of other laws that apply to property management, such as Fair Credit Reporting Act, Americans with Disabilities Act, Landlord Tenant Law, OSHA Standards, local and state building codes.
• Communicate effectively, both verbally and in writing.

Position Requirements:

• Experience: Minimum of two years of multifamily housing maintenance experience in residential property management.
• Physical: Ability to lift, push and pull and carry up to 80 pounds. Physical elements of the job may require frequent standing and walking, squatting, reaching, stooping, climbing stairs/ladders, balancing and carrying.
• Valid driver's license and reliable, personal automobile for local job-related travel- required.
• Possession of tools needed to perform routine maintenance tasks.
• Formal training or experience in the following areas required: carpentry, plumbing, electrical, painting, refurbishing.
• EPA/HVAC Certification required.
• Certified Pool Operator (CPO) and/or Certified Apartment Maintenance Tech (CAMT) preferred.
• Travel to other sites and out of state, as needed.

Who we are:

GoldOller Real Estate Investments is a growing real estate investment company that acquires, develops, and operates multifamily communities throughout the country. The firm has been phenomenally successful over the years and currently owns and diligently manages approximately 40,000 units across 12 states, representing over $2.6 billion in assets under management.

Perks and Benefits That We Offer…

• 12 paid holidays, plus a Celebrate YOU Day
• Up to 12 days of PTO in your first year (vacation, personal, and sick time), growing with tenure
• Medical, dental, and vision plans for you and your family, starting the 1st of the month after 60 days of employment, plus a company-paid Health Reimbursement Account
• Company-paid life insurance and Long-Term Disability coverage
• 401(k) with a company match of 20¢ on every $1 you save, on up to 5% of your pay
• Paid maternity, adoption, and parental leave (after 2 years of service), plus paid bereavement leave
• Company-paid certifications & licensing
• Complimentary access to GoldOller community amenities (pools, fitness centers, wellness classes)

Visit www.goldoller.com to learn more!
Equal Opportunity Employer