Assistant Service Manager

Alterman, Inc.; Austin, Northern (TX, KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Alterman, Inc. in Austin, Texas is seeking an Assistant Service Manager who works closely with the Service Managers to ensure timely customer service response and satisfaction across our projects.

You will assist with coordination and pre-planning of service projects, pricing research, and developing project schedules and MOPs as needed. The role also involves scheduling personnel and materials, monitoring labor productivity, attending project meetings, dispatching service calls, and supporting

Qualifications

• Minimum of 2 years of experience as a Journeyman Electrician; or a Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
• Prior construction industry experience is a plus.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.

Responsibilities

• Assist with the coordination and pre-planning of assigned service projects.
• Assist in the research and pricing of assigned service projects.
• Assist in the development of a project schedule and MOP, if required.
• Assist in the scheduling of personnel and material for all assigned projects.
• Monitor project labor productivity.
• Attend project meetings if required.
• Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
• Assist in the job closeout and billing phase of the project.
• Respond to customer questions/complaints in a professional manner.
• Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
• Performs other duties, tasks, and special projects as assigned.

Skills

Journeyman Electrician

Construction management

Electrical engineering

Microsoft Office

Education

Bachelor’s in Construction Management

Bachelor’s in Electrical Engineering

Tools

Excel

Word

Outlook

Job description

Position Overview:

The Assistant Service Manager works closely with the Service Managers to ensure timely customer service response and satisfaction.

Job Duties and Responsibilities:

• Assist with the coordination and pre-planning of assigned service projects.
• Assist in the research and pricing of assigned service projects.
• Assist in the development of a project schedule and MOP, if required.
• Assist in the scheduling of personnel and material for all assigned projects.
• Monitor project labor productivity.
• Attend project meetings if required.
• Dispatch service calls and maintain/update Manboard to avoid scheduling conflicts.
• Assist in the job closeout and billing phase of the project.
• Respond to customer questions/complaints in a professional manner.
• Communicate effectively with Alterman personnel, keeping them informed of all aspects relevant to the duties to which they have been assigned.
• Performs other duties, tasks, and special projects as assigned.

Qualifications:

• Minimum of 2 years of experience as a Journeyman Electrician; or
• Bachelor’s Degree with a concentration in Construction Management or Electrical Engineering (with an interest in the construction industry only).
• Prior construction industry experience is a plus.
• Proficient computer skills with all basic office programs (Microsoft Excel, Word and Outlook) and the ability to learn and use related software and systems are required.
• Advanced computer skills are a plus.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.