Assistant Service Dispatcher

Sprague Resources GP LLC; New York (NY); On-site; USD 39,743 - 47,692; Full time

Benefits offered by this job

401(k) plans

Paid volunteer time

Health plan options

Job summary

Sprague Resources GP LLC in Bronx, NY is seeking a Service Dispatch Assistant. You will prioritize emergency service calls, coordinate technicians and customers, and maintain accurate records. This role supports oil dispatch and daily clerical duties to keep service operations efficient.

The position requires a high school diploma, bilingual English/Spanish is a plus, and flexibility for varied shifts including weekends. Competitive benefits and a strong team culture are highlighted.

Qualifications

• Bilingual English/Spanish is a strong plus.
• Knowledge of CSM, spreadsheet and word processing tools is expected.
• Ability to multitask and solve problems with attention to detail.
• Must be flexible to work various schedules including weekends/holidays.
• Strong knowledge of Westchester County and NYC boroughs is preferred.

Responsibilities

• Prioritize and schedule emergency service calls based on urgency.
• Maintain clear communication with technicians and customers.
• Record service calls in the system and ensure accurate paperwork.
• Assist in dispatch board management for timely prioritization.
• Coordinate Oil Dispatch tasks and track tickets and deliveries.
• Support clerical duties and cross-team communications.

Skills

Bilingual EN/ES

MS Office

Multitasking

Scheduling flexibility

Regional knowledge (Bronx/NYC)

Education

High school diploma

Tools

CSM

Spreadsheet

Word Processing

Job description

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs.

Our Culture

We recently surveyed our employees to ask them their favorite part of the job. They answered, "The people I work with."

In addition to great coworkers, you'll enjoy perks like medical benefits and retirement contributions that start on your first day. Employees start with three weeks (15 days) of paid vacation time per year! Sprague also provides tuition reimbursement for any employee that would like to further their education. Do you like to get involved where you work? Is giving back important to you? It's important to us, too! Sprague donates back to the communities in which we live and work every year and provides opportunities for employees to support various charities throughout the year. In addition, Sprague offers paid volunteer time to allow employees to support charities which are meaningful to them in the communities in which they live. Sprague has a range of committees to support varying initiatives (Sustainability, Charitable, Scholarship, Innovation, etc.). Sprague is a place that cares about its employees, its community, and about creating a place where people want to come to work every day.

Plus, we have some great benefits!

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution
• Defined Contribution Plan with an automatic contribution from Sprague
• Paid Volunteer Time
• Choice of high deductible and PPO Health Plans to fit your individual needs

Our Service Dispatch Assistant supports the daily coordination of emergency and scheduled service calls, ensuring timely response and clear communication between customers, technicians, and management. This role helps prioritize urgent no heat or no hot water situations, assigns technicians based on need and availability, and maintains accurate service records. Additional responsibilities include assisting with customer concerns, monitoring technician locations, supporting oil dispatch tasks, and completing general clerical duties to keep service operations organized and efficient. The schedule for this role will be the following: during the heating season (winter), the hours will be 2PM-10:30PM, 6 days per week, and 10AM to 5:30PM, 5 days per week during the summer.

• Prioritize and schedule emergency service calls, based on urgency (Burner Not Operating, No Heat or Hot Water, Schools, Church's etc.)
• Strong communication skills for interacting with Service Technicians and Customers.
• Record and input service call information into the computer system.
• Support the assignment of Service Technicians to service calls only after thorough assessment of the nature of call, or the significance/impact of the emergency, the expertise of the individual servicemen, and geographical considerations.
• Support the management of the service dispatch board to ensure timely evaluation and prioritization of all emergency no-heat or hot water calls based on the level/impact of the emergency.
• Provide assistance in giving direction to servicemen on the best course of action in situations presenting potential liability issues to the company, including puff backs, soot conditions, fires/fire damage, freeze-ups, and obvious dangerous situations. Ensure proper reporting to management.
• Schedule recommendation work and other service-related appointments, such as DAR Inspections, Proposals, Burner and Boiler Cleaning and Overhauls.
• Assist in handling customer concerns in a calm and professional manner and notifying management of the situation.
• Communicate unusual situations related to technical and/or customer issues to managers.
• Utilize the G.P.S. system to verify the locations of the service technicians.
• Support Oil Dispatch by assisting with carrier oil delivery tickets. This includes retrieving printed tickets, double checking them and sorting them by carrier. Place tickets in the carriers' mailboxes for the next day's deliveries.
• Review and match the Service Technicians daily trip cards against the service tickets to ensure all paperwork is submitted to the office. Write account and work order numbers on the service tickets to ensure accurate processing and billing.
• Provide assistance with a variety of clerical duties to support the Team ex. filing and special projects

This opportunity is based in Bronx, NY.

Do you like to solve problems and consider yourself forward thinking? If you are looking for a place to challenge yourself, then Sprague is your place. Sprague employees are dedicated and driven. We work best as a team, knowing that collaboration leads to innovation and the best customer experience. We are looking for hardworking colleagues to join us and help us stay at the forefront of the energy industry, which is where we've been for the last 150 years.

Qualified candidates for this role will have the following:

• High school diploma
• Minimum two years' dispatching experience in the oil industry.
• Bilingual English/Spanish and a strong plus.
• Knowledge of CSM, Spreadsheet and Word Processing software; data entry skills and a plus.
• Must have strong working knowledge of Westchester County and New York City boroughs.
• Ability to multitask and solve problems.
• Must be flexible to work various schedules, such as shift changes, weekends, and holidays

Physical Requirements:

• Prolonged periods of sitting and/or standing at a desk.
• Frequent use of computer keyboard and mouse.
• Occasional reaching and stretching.
• Occasional lifting and carrying light objects (usually up to 10 pounds).
• Moving within the office environment, including visits to different departments or meeting rooms.
• Prolonged periods of computer monitor work, reading documents, and detailed work.
• Frequent typing and use of office equipment.
• Ability to communicate clearly over the phone, video conferencing and in person.

Who we are:

Sprague takes a collaborative, customer-centric approach to providing best-in-class energy products and related services throughout the Northeast. Founded in 1870, we pride ourselves on offering customers the expert solutions and high-quality service that help their businesses thrive in any market landscape. Sprague values innovation, safety, integrity and people. We know that our people are what set us apart from our competition, and we work hard to make sure each employee across our 20+ locations knows how important they are to our community.

Come join us to learn why we are consistently celebrating 20-, 30-, and even 40-year anniversaries here at Sprague!

The rate for this position is $28.85 to $34.62 per hour, based on experience.

Sprague is an EEO/AA employer. We strongly encourage minorities, females, Vets and individuals with disabilities to apply.

As a federal contractor we adhere to OFCCP employment regulations.