Assistant Security Director

Securitas Security Services USA, Inc.; Nashville (TN); On-site; USD 65,000 - 90,000; Full time

Job summary

Securitas USA is seeking an Assistant Security Director to support the Account Manager in safeguarding client locations, overseeing supervisory training and daily operations, and ensuring compliance with post orders, client requirements, and internal policies.

The role emphasizes staff coaching, incident response, documentation, and coordination across security sub-units such as the fire control room and command center.

Qualifications

• Education & Experience: 3–5 years in security, law enforcement, or military; scheduling/operations experience a plus.
• Licensing & Background: Valid state Guard License required; background check and drug/alcohol test.
• Driver’s License: Clean driving record; ability to operate a company vehicle.
• Skills: Strong organization, multitasking, client issue resolution, and report writing.
• Customer Focus: Maintain positive client relationships and professionalism under pressure.
• Availability: Flexible to work outside normal shifts and respond to emergencies 24/7.

Responsibilities

• Supervisory Support: Assist the Account Manager in coordinating technical and managerial aspects of security contracts at the location.
• Supervision and Development: Coach, train, and evaluate staff; address performance issues.
• Post Order Maintenance: Keep Post Order manuals up-to-date and ensure the site is clean and organized.
• Training and Onboarding: Support interviewing, onboarding, orientation, and emergency protocols.
• Documentation and Communication: Oversee reports, logs, and shift handovers with timely updates.
• Facility Oversight: Manage sub-units like fire control room, command center, loading docks; generate extra coverage as needed.
• Incident Management: Respond to minor incidents, ensure proper action and notify relevant parties.
• Employee Relations: Address payroll or complaints; assist investigations and documentation.
• Disciplinary Actions: Recommend counseling or disciplinary actions with HR approval.
• Emergency Response: Respond to site emergencies; maintain client relationships through proactive support.
• Security Professional Support: Occasionally perform security duties up to 50% of the workweek.

Skills

Organizational skills

Multitasking

De-escalation

Written communication

Coaching/Training

Education

High school diploma

Some college preferred

Tools

Microsoft Office

Job description

Assistant Security Director_ Job Description

Schedule: Sun-Tues 12p-8p & Friday, Saturday 1p-9p

This role supports the Account Manager in overseeing all supervisory training and operational functions at the assigned post, ensuring adherence to post orders, client requirements, and internal policies.

Key Responsibilities

• Supervisory Support: Assist the Account Manager in coordinating both technical and managerial aspects of executing security contracts at the assigned location. This includes assigning tasks to Security Professionals and providing daily directions.
• Supervision and Development: Serve as the first point of contact for shift supervisors (if applicable) or Security Professionals, addressing performance issues, operational needs, and departmental requirements. Provide guidance, coaching, training, and performance evaluations for staff.
• Post Order Maintenance: Ensure that Post Order manuals and other relevant documents are kept up-to-date, and that the post is well-maintained, organized, and clean.
• Training and Onboarding: Assist the Account Manager in interviewing and evaluating new hires. Coordinate with Shift Supervisors to conduct on-the-job training for new employees, including orientation, post order review, and emergency protocols.
• Documentation and Communication: Oversee all security reports, logs, and shift handovers, ensuring timely and accurate documentation. Communicate relevant information to Security Professionals on-site as needed.
• Facility Oversight: Manage security sub-units, including the fire control room, command center, and loading docks (where applicable). Generate work orders for additional security coverage when necessary.
• Incident Management: Respond to minor incidents (internal or client-related), ensuring proper action is taken, reports are completed, and necessary parties are notified promptly.
• Employee Relations: Identify and address any personnel issues (e.g., payroll, employee complaints) and elevate to the Account Manager or Field Supervisor. Assist with investigations and documentation as needed.
• Disciplinary Actions: Recommend counseling or disciplinary actions as necessary, and execute these actions under the direction of the Account Manager, with prior approval from HR.
• Emergency Response: Respond to site emergencies, ensuring clear communication with the Account Manager, Field Supervisor, and relevant managers. Maintain strong client relationships through frequent contact and proactive support.
• Security Professional Support: Occasionally perform security duties (e.g., standing post), but not exceeding 50% of workweek hours.

Qualifications

• Education & Experience: Minimum high school diploma required. Some college or business courses are preferred. 3-5 years of professional experience in security, law enforcement, or military required. Experience in scheduling or operations is a plus.
• Licensing & Background Checks: Valid state Guard License required (or in the process of obtaining one). Successful background check and drug/alcohol test required. Must maintain active Guard License throughout employment.
• Driver’s License: Clean driving record (no points in the last 3 years) and the ability to operate a company vehicle safely.
• Skills:
  • Strong organizational and multitasking abilities with a proven track record of meeting deadlines.
  • Ability to handle multiple priorities, resolve client issues, and de-escalate tense situations.
  • Excellent written and verbal communication skills, with proficiency in report writing.
  • Proficient in Microsoft Office and email.
  • Ability to coach, train, and enforce security standards and company policies effectively.
• Customer Focus: Demonstrated ability to maintain positive client relationships and provide exceptional service. Must be able to effectively handle conflict and maintain professionalism under pressure.
• Availability: Flexible to work outside normal shifts and respond to emergencies 24/7.

Physical & Mental Requirements

• The role requires frequent walking, standing, reaching, and occasional lifting (up to 40 lbs.). May involve driving a company vehicle and climbing stairs.
• Ability to focus on tasks and maintain attention to detail under pressure.
• Must be able to work in diverse environments, including outdoor and office settings, and adapt to varying weather conditions.
• Must be able to remain calm and composed in high-stress situations and provide leadership in emergency situations.

Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation:

Securitas USA is committed to the full inclusion of all qualified individuals.

In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail].