Assistant Security Account Manager

Allied Universal; Denver (CO); On-site; USD 54,383 - 73,577; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

401(k) plan

Paid time off

Holidays & vacation accrual

Job summary

Allied Universal is hiring a Security Account Manager in Denver to support the Account Manager in supervising security operations at the client site. You will lead Security Professionals, coordinate post orders, and ensure high standards of service and safety.

The role emphasizes training, performance evaluation, and proactive client engagement. A valid Guard License, driving capability, and strong customer service are required; comprehensive onboarding is provided.

Qualifications

• Minimum high school diploma or equivalent.
• 3–5 years of professional-level experience; security industry, law enforcement or military background preferred.
• Valid state Guard License; background check and pre-employment drug test required; license must be active.
• Driver’s license with clean driving record and reliable vehicle; flexibility for on-site work.
• Demonstrated customer service orientation with professional communication; ability to train and coach others.

Responsibilities

• Assist Account Manager in coordinating all aspects of the security contract at the location.
• Supervise, motivate, coach, and train Security Professionals; evaluate performance and advise on assignments.
• Maintain and update Post Orders, training materials, and site information; ensure site is clean and organized.
• Participate in interviews and onboarding; conduct on-the-job training and post-order reviews.
• Oversee reports, logs, and communications; distribute information to staff as directed.
• Manage sub-units of the Security Department and generate work orders for extra coverage.
• Respond to incidents; notify appropriate parties and ensure proper reporting.

Skills

Customer service

Communication

Leadership

Coaching

Team supervision

Initiative

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Company Overview

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Hiring for a Security Account Manager

Join the world’s leading global security company!

• Salary is $63,980.00 per year
• Location: Denver, Colorado
• Benefits include medical, dental, vision, life insurance, paid time off, and 401(k) participation for eligible employees.

Allied Universal is looking to hire an Assistant Account Manager. The Assistant Account Manager job is responsible for assisting the Account Manager with all supervisory, training and operations functions at the assigned post in accordance with post orders and client instructions, and following all internal procedures. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

RESPONSIBILITIES

• Under the direction of the Account Manager, this position assists with the coordination of all aspects (technical and managerial) of executing the security contract at the assigned location. Assigns work tasks to Security Professionals and directs their work throughout the day.
• This position is the first direct supervisory contact for shift supervisors (if applicable to site) or for Security Professionals, regarding performance, operations, and department needs. Responsible for supervising, motivating, coaching and training. Also responsible for evaluating the work performance of Security Professionals and making recommendations regarding assignments.
• Responsible for making sure that Post Order manual and all other post and training information is being properly maintained and updated, and that the Post is being properly maintained, cleaned and organized.
• Assist the Account Manager in conducting interviews and evaluating new employees. Responsible for conducting on‑job training, in coordination with Shift Supervisors, of new employees assigned to post, or when changes to post orders are made. This may include orientation to the post, review of post orders, routine responsibilities, and how to respond to emergency situations or specific client needs.
• Oversees all reports, logs and pass downs generated by and for the Security Department. Distributes communications and other information to Security Professionals at post as directed.
• Manages and supervises all sub‑units within the Security Department, such as fire control room, command center, and loading docks as applicable to job site. May generate work orders and attached paperwork for extra security coverage requests.
• Responds to minor incidents (internal to Security Professionals and/or external to client location) that occur, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Identifies any personnel problems occurring at posts, such as payroll issues, employee relations complaints or other concerns, and forwards any such issues to Account Manager or Field Supervisor as appropriate. May be responsible for writing a report of the situation or assisting with an investigation, as directed by Account Manager, Branch Manager or Corporate HR Director.
• Responsible for making recommendations for counseling and/or disciplinary action, including termination. May be responsible for administering counseling or disciplinary actions (may not make or initiate such decisions on his/her own, but may execute such actions at the specific direction of Account Manager with prior approval from Branch/Corporate HR management).
• Responds to client or site emergencies as they arise, including ensuring appropriate communication to Account Manager, Field Supervisor, Branch and/or Regional Manager. Responsible for maintaining positive client/security relationships through frequent tenant/client contact and support.
• May occasionally perform Security Professional type job duties on an as‑needed basis by standing post, but under no circumstances to exceed more than 50% of time in any given workweek.

QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Minimum three (3) – five (5) years of professional‑level experience required. Prior experience in the security industry, law enforcement and/or military required.
• Must possess a valid state Guard License, or have applied and subsequently been issued such a license prior to employment. As a condition of employment, employee must successfully complete a background investigation and a post‑offer/pre‑employment drug/alcohol test. Additionally, as a condition of continued employment, employee must maintain current active status of Guard License at all times, and must carry the license at all times while on duty.
• Driving Positions: must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), a minimum level of insurance as required by Company policy, and the ability to safely operate a vehicle required.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Demonstration of strong customer service orientation required, with ability to effectively resolve client issues in a professional and service‑focused manner and to de‑escalate situations before they become hostile or unpleasant required.
• Professional, articulate and able to use good independent judgment and discretion.
• Ability to train and coach others, and to effectively enforce post orders, security standards and company policies equitably and consistently.
• Outstanding verbal and written communication skills required. Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.
• Incumbent must be available to work outside normal shift schedule on an as‑needed basis, and must be accessible by phone or pager 24/7 for emergency response.

PREFERRED QUALIFICATIONS

• College education or business classes.
• Experience in scheduling, operations or other functions of security industry.
• Ability to write effective and concise reports in neat, legible handwriting is required. Working knowledge of Microsoft Office software and email.
• Must have high customer service skills, security experience, and SOC experience preferred.

BENEFITS

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company’s 401(k) plan, Eligible for our company's retirement plans.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

EEO Statement

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.