Assistant Sales Manager - Mt Pleasant

Palmetto Moon; Northern (KY, SC); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Palmetto Moon in Mt Pleasant, SC seeks an Assistant Sales Manager to support the Store Sales Manager with driving sales, operations, and customer service excellence. The role is non-exempt, hourly, with responsibilities across sales performance, customer engagement, coaching, staffing, and product presentation to uphold the brand standards and store goals.

You will participate in MOD shifts, monitor KPIs, and guide a team through training and performance feedback to deliver a best-in-class

Qualifications

• 2+ years of leadership experience in a retail setting.
• Ability to hold team members accountable and drive results.
• Strong communication and customer service orientation.
• Ability to multi-task and adapt to changing priorities.
• Familiarity with POS systems and sales reporting.

Responsibilities

• Assist Store Sales Manager in achieving sales goals and objectives.
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team.
• Lead customer engagement and product knowledge initiatives to drive sales.
• Monitor store labor and adjust staffing to meet business needs.
• Track KPI s and translate insights into action to improve performance.
• Coach and develop team to deliver consistent customer service.

Skills

Leadership

Delegation

Communication

Multi-tasking

Problem solving

POS System

Tools

POS System

Job description

Job Details

Job Location: Mt Pleasant 003 - Mt Pleasant, SC 29464

Position Type: Full Time

Position Title: Assistant Sales Manager

ROLE SUMMARY

The Assistant Sales Manager is responsible for supporting the Store Sales Manager with driving sales, execution of operation functions, and ensuring excellent customer service is being delivered.

All Assistant Sales Managers will be accountable for executing a set of Shared Responsibilities outside of their assigned department of responsibilities. These responsibilities are specific to the day-to-day job functions and focus on driving sales results. This position is non-exempt, paid at an hourly rate.

Duties/Responsibilities

Sales & Financial Performance

• Assist Store Sales Manager in achieving sales goals and objectives
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate team
• Hold self and others to actively participate in sales driving activities (customer engagement, sales contests, learning product knowledge, etc.)
• Monitor store labor on a daily and weekly basis, adjusting to meet plan or business needs
• Remain informed of Key Performance Indicators (KPI’s) for the store, understanding how each is impacting the business daily/weekly.

Customer Service

• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering customer inquiries, and resolving issues
• Train and coach team to offer expected level of customer service in order to drive sale performance
• Handling customer complaints professionally, striving to resolve them promptly and satisfactorily
• Appropriately and timely follow up to customer concerns and inquiries

Team Leadership

• Assist in holding team accountable for performance expectations, specifically during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and company/store initiatives
• Offer on the spot coaching to team members in order to correct actions or offer training
• Communicate employee concerns to the appropriate leadership within a timely manner

Talent Management

• Take an active role in store staffing through recruiting and interviewing
• Perform orientation and training for new team members as needed
• Be well versed in company expectations for performance management, utilizing resources as needed
• Appropriately coach and address associate performance through formalized process
• Take an active role in year-end employee review process if or when needed

Product Knowledge & Visual Merchandising

• Remain updated on key sales drives (top styles, hot buys, new product, etc.). Know where to find resources regarding product knowledge for personal use and to train and lead team.
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines.

Departments of Responsibilities

• Clear understanding and strong execution of Shared Responsibilities in conjunction with assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or as part of personal development

General Leadership Responsibilities

• Drive workplace safety with team including: safe working practices, strong and updated knowledge on emergency procedures, prompt response and reporting to customer/employee accidents, adhering to company policies regarding business scams.
• Perform opening/closing procedures. Performing accurate safe and register counts; ensure nightly deposits are correct; maintain a secured building outside of working hours; prep team tasks, communication, and zoning as necessary; ensure store is recovered nightly.
• Drive compliance for local, state, and federal laws including: state specific minor compliance, OSHA safety standards, timekeeping requirements, and more

Qualifications

Required Skills/Abilities

• 2+ years of previous leadership experience, preferably in a retail setting
• Shown motivation and delegation skills along with proven ability to hold team members accountable
• Confident, proactive and willingness to take on workplace challenges
• Ability to multi-task and change priorities as necessary in order to keep team focused on business needs
• Strong verbal communication, and the ability to convey important information clearly and effectively
• Quick decision-making and problem-solving abilities, specifically in terms of customer service
• Ability to read key reporting and learn company POS system with standard training

Physical Requirements

• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations