Assistant Sales Manager

Everstory-Partners; Philadelphia (Philadelphia County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Base salary plus performance bonus

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

STD Insurance

Tuition Reimbursement

Anniversary Award

Career Advancement Program

Employee Assistance Fund

Legend Award Program

Funeral and Cemetery Benefits

Employee Referral Bonus

401k with Company Match

Job summary

Everstory Partners in Philadelphia seeks an Assistant Sales Manager to lead by example, deliver the highest level of customer care, and drive sales with a quarterly incentive plan that can reach 100% of base pay.

You will coach and train Sales Staff, schedule Family Service employees, present options to families, meet sales quotas, and coordinate with other departments to provide compassionate end-of-life options.

Qualifications

• Empathy for grieving families is essential.
• 1–2 years of direct sales experience, preferably in the Cemetery industry, or 2–3 years outside the industry; supervisory experience.
• Ability to implement new methods to increase sales in a competitive environment.
• Influence and collaboration with people at all levels in a team atmosphere.
• Strong organizational skills with ability to complete tasks quickly and meet deadlines.

Responsibilities

• Oversee sales and service at a location to achieve assigned quotas.
• Coach and counsel all Sales Staff for high-quality service to customers.
• Train staff on presentations to current and potential customers.
• Review daily results and provide recommendations on issues.
• Meet with clients on- and off-site to develop Family History Folder and related details.
• Schedule Family Service staff to ensure coverage at all times.
• Ensure staff offer all options and site tours to at-need clients.
• Respond to routine and non-routine problems involving coordination with other departments.

Skills

Empathy for grieving families

Sales experience

Supervisory experience

Sales strategy

Influence & collaboration

Organization skills

High school diploma

Valid driver’s license

Availability on holidays/evenings/week

Education

High school diploma

Job description

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support.

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

This position offers a lucrative quarterly incentive plan with the ability to earn up to 100% of base salary.

The Impact You Will Make

The Assistant Sales Manager at Everstory is a sales professional who leads by example and demonstrating the highest level of customer care for our customers. This role will identify and share best practices among their team while fostering team achievement and individual success for their Sales Counselors. Through respect and caring, you will model and coach on sales principles that offer our families the best options for their loved ones in their time of need. You will also be responsible for:

• Ensuring the attainment of assigned sales quotas by overseeing sales and service at a specific location to maximize sales.
• Coaching and counseling all assigned Sales Staff to ensure the highest quality servicing of existing customers.
• Training all assigned sales staff to ensure the best possible results from presentations to current and potential customers.
• Reviewing prior days results and appointments to provide recommendations on issues that may have surfaced.
• Meeting with clients both on and off site to develop Family History Folder, including listing of Association and Clubs deceased was a member of, pallbearers, and all family members.
• Scheduling all Family Service employees on a regular or rotating basis, ensuring coverage at all times.
• Ensuring staff is providing at-need clients with all options and services available, including tours of the site and plot locations.
• Responding to routine and non-routine problems, as they occur within the site that may impact and involve coordination and solutions with other departments at that location.

Core Competencies

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Requirements

• This position requires a significant ability to empathize with grieving families through a time of heightened emotion. Emotional intelligence and the ability to maintain professionalism are required skills.
• One to two years of direct sales experience, preferably in the Cemetery industry, or 2-3 years experience outside the industry. At least one year of supervisory or management experience, preferably within a sales capacity.
• Ability to implement new and effective methods of increasing sales in a competitive environment.
• Possesses influence and the ability to interact and collaborate with people at all levels and in a team atmosphere.
• Strong organization skills with an ability to effectively and quickly complete tasks and assignments and meets deadlines.
• High school diploma required
• Must possess a valid state driver's license.
• This position requires availability to work some holidays, evenings and weekends as needed.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Base salary pay with a performance-driven bonus plan tied to cemetery and funeral revenue
• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.