Assistant Retail Store Manager

Cherry Republic; Holland (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Cherry Republic in Holland, MI is seeking an Assistant Retail Store Manager to support the Retail Store Manager in daily operations, training staff, and delivering exceptional customer service.

You will lead by example on the sales floor, manage displays, handle inventory, and ensure smooth opening and closing procedures while maintaining a friendly, team-oriented environment.

This role requires strong communication, organizational skills, and the ability to motivate staff to meet sales goals.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong organizational abilities and attention to detail.
• Ability to sell and tailor solutions to customer needs.
• Ability to delegate tasks and follow through on goals.
• Self-starting attitude with proactive problem-solving.
• Results-driven mindset and leadership potential.

Responsibilities

• Assist training staff by reviewing orientation and sales materials.
• Create and maintain appealing product displays on floor and in windows.
• Assist customers, complete transactions, and prepare merchandise for delivery.
• Promote products and upsell to increase sales.
• Manage customer complaints and feedback for service improvement.
• Oversee inventory, cycle counts, and end-of-year counts.
• Attend workshops to maintain knowledge of products and store procedures.
• Assist with recruitment, scheduling, and daily store operations.

Skills

Communication

Organization

Sales skills

Delegation

Proactivity

Results-driven

Education

Bachelor's degree or relevant experience

Job description

Position

Assistant Retail Store Manager

Location

Holland, MI (On-Site)

Summary of Position

To provide overall support to the Retail Store Manager.

Summary of Duties

As with any job, other duties may be assigned as appropriate.

• Assists with the training of staff by reviewing and revising orientation to products and sales training materials; assists with delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
• Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
• Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
• Promotes sales by demonstrating merchandise and products to customers.
• Provides information; identifying and investigating customer complaints and service suggestions.
• Oversees inventory, including cycle counts, donations, sample ordering, and end of year counts.
• Maintains professional and technical knowledge by attending internal workshops.
• Contributes to team effort by accomplishing related results as needed.
• Maintains store organization for efficient opening and closing.

Essential Job Duties

To assist the Retail Manager as directed in accomplishing operational and customer service-oriented tasks and responsibilities. Take ownership, responsibility and to be accountable. Continuous enforcement of Cherry Republic customer service expectations through example. Strong desire to provide quality customer service with a positive attitude.

Non Essential Job Duties

Pitching in where needed in preparing the property for each season (raking, shoveling, sweeping, and operating lite equipment). Ability to be on feet for more than 75% during any given shift with 25% of the time performing other tasks (i.e. stationary position at computer). Willingness to provide manual labor as needed with the ability to lift 50 lbs. Promote a positive work atmosphere while working as part of a team to continually improve Cherry Republic as a "must see" part of Northern Michigan.

Supervisory Responsibilities

Serve as lead person for retail staff when Manager is not available. Assists with recruitment of staff, training, scheduling, inventory as needed. Not to be constrained by a desk as this position has you up and moving and interacting with staff and customers.

Skills You Need

Excellent communicator, organized, ability to sell to a customer’s needs, able to delegate responsibilities and follow through to ensure tasks are completed and goals are met or exceeded. A self-starter who is can anticipate the needs of the company and Retail Store Manager. Results driven!

Qualifications For Your Job

To perform this job successfully, you must be able to perform each essential duty satisfactorily.

Educational Requirements

Associate or bachelor’s degree from a two year/ four-year College or University; or three years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of clients, customers, managers and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as cost of good sold, appropriate product price mark-ups proportions, percentages. Ability to apply concepts of basic algebra and make change.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to communicate issues accurately and thoroughly to customers and staff.

Computer Skills

To perform this job successfully, you should have knowledge of Microsoft office, mail order software, and other POS (Point of Sale) software.

Physical Skills

Ability to be on foot for long periods of time walking on sales floor with the stamina to stand stationary when working the POS system; cashiering. Frequently lifting 25 lbs or more throughout an 8 hour shift. Must be able to reach, bend, crouch, and use a ladder and tools to create displays. Frequent bagging and gift boxing when cashiering. Occasional outside maintenance is required (i.e. snow shoveling, sweeping).

Other Things You Should Know

Sure, listed here are the important parts of your job. But more important, you are here to think, to use your judgment, to always act in the best interest of the company. The "Ultimate Expectation" is as follows: Always do what most needs to be done without waiting to be asked. If you are acting in the company’s best interest and in accordance with core values and policies, you have permission to act in our mutual best interests. If at any time, you don’t feel we are doing the right thing, please say so. You have the right and we give you permission to speak up when necessary, to state what is unstated, to make a suggestion, or to question an action or decision. This doesn’t mean we will always agree with you, nor that we will necessarily change what we are doing; but we always want to hear what you most believe would help us better achieve our goals and purpose and to create an even better place for all of us!