Assistant Retail Store Manager

Fitz Fish Ponds; Franklin (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401k and company match

Dental Insurance

Medical Insurance

Vision Insurance

Employee company discount

Promotion opportunities

Job summary

Fitz's Fish Ponds is seeking an Assistant Retail Store Manager to support daily operations, drive sales, and manage staff in Franklin, Tennessee. The ideal candidate will have 2-4 years of retail experience, strong leadership skills, and a passion for providing exceptional customer service.

This full-time role offers competitive benefits including 401k match, medical, dental, and vision insurance, as well as opportunities for growth within the company.

Qualifications

• 2-4 years of retail experience, preferably in a management or supervisory role.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to work in a fast-paced retail environment and manage multiple priorities.

Responsibilities

• Assist in managing daily store operations and employee oversight.
• Support the training and development of new and existing employees.
• Assist in managing payroll, schedules, and labor costs.
• Help maintain the store’s visual standards and merchandising displays.
• Provide excellent customer service and resolve inquiries.

Skills

Retail experience

Team leadership

Communication skills

Customer service

Time management

Knowledge of aquatic plants or fish

Education

High School Diploma or GED

Job description

Company Overview

Fitz's Fish Ponds is a distinguished company known for designing, constructing, and maintaining outstanding ponds, waterfalls, and other water features. We believe that each water feature should be unique and welcome creative concepts. Our teams are made up of talented and creative individuals, and as our company expands, we are constantly seeking to welcome more members to our team!

Position Summary

As an Assistant Retail Store Manager, you will support the daily operations of the store, working closely with the Retail Store Manager to drive sales, manage staff, and provide exceptional customer service. You will assist in overseeing inventory, merchandising, order fulfillment, store projects, and events, while helping to foster a collaborative and positive team environment that reflects our commitment to customer satisfaction.

Responsibilities

• Assist in managing daily store operations, including opening/closing procedures, employee oversight, and workflow management.
• Support the training and development of new and existing employees on company culture, product knowledge, sales techniques, and daily responsibilities. Monitor associate performance and provide coaching to help the team meet individual KPIs.
• Assist in managing payroll, schedules, and labor costs, ensuring the store is adequately staffed to meet customer needs and business demands.
• Support inventory management, including replenishment, price adjustments, ticketing, and maintaining accurate stock levels. Assist in implementing loss prevention practices and ensuring compliance with company policies.
• Help maintain the store’s visual standards and merchandising displays in alignment with company guidelines and overall brand aesthetic.
• Assist in analyzing sales trends, tracking key metrics, and supporting initiatives to improve store performance and profitability.
• Provide excellent customer service, addressing inquiries, resolving issues, and guiding customers to the appropriate departments as needed.
• Assist with the care and maintenance of store items, including koi fish, plants, greenhouses, and outdoor areas, ensuring a clean, safe, and well-presented environment.
• Perform any other duties and responsibilities as assigned to support the Retail Store Manager and store operations.

Qualifications

• 2-4 years of retail experience, preferably in a management or supervisory role - Required
• Experience leading or supporting a team of associates, including coaching and performance management
• Strong interpersonal and communication skills, both verbal and written
• Ability to work in a fast‑paced retail environment and manage multiple priorities simultaneously
• Physical requirement involving the exertion of force up to 45 pounds, including standing, lifting, and walking flights of stairs
• High School Diploma, GED or equivalent - Required
• Available for varied weekly shifts including weekends, holidays, peak seasons, open and closings as needed - Required
• Familiarity with ponds, aquariums, aquatic plants or fish - a plus!

Position Information

Full‑Time

Benefits

• 401k and company match
• Dental Insurance
• Medical Insurance
• Vision Insurance
• Employee company discount
• High‑growth and promotion opportunities!