Assistant Retail Manager – Little Road

Goodwill-North-Central-Texas-1; Arlington (TX); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Life Insurance

Paid Time Off

Health/Dental/Vision Insurance (vol.)

STD/LTD

401(k)

Job summary

Goodwill North Central Texas is seeking an Assistant Retail Operations Manager in Arlington, TX. The role supports the Retail Operations Manager, directs store staff, oversees stock, merchandising, and daily store activities, and ensures safety and SOP compliance.

The candidate will coordinate hiring activities, assist with payroll related tasks, and maintain customer service excellence. Two years in retail with supervisory experience is preferred.

Qualifications

• Two years in retail operations with at least one year in a supervisory role.
• Strong math and communication skills; leadership demonstrated in prior roles.
• Proficient with Microsoft Office suite.
• Experience using Point-of-Sale (POS) systems and credit card terminals; able to train staff.

Responsibilities

• Direct assigned staff to perform daily duties in retail and assist the Retail Operations Manager.
• Assist with hiring processes including screening candidates and scheduling interviews.
• Oversee store operations: stock maintenance, merchandising displays, and records per SOPs.
• Coordinate safety, security, and housekeeping to ensure a clean, safe facility.
• Assist with payroll components and scheduling; support training and development of staff.

Skills

Retail operations experience

Supervisory experience

Strong math skills

Excellent communication

Leadership abilities

MS Office proficiency

POS systems

Pricing/inventory systems

Staff coaching/training

Tools

POS terminal usage

Credit card processing terminal

Job description

Job Title: Assistant Retail Operations Manager

Location: Store #14 Little Road --- 4400 Little Road, Suite 105, Arlington, Texas

Salary: $18.06 per hour

Work Hours: Full Time (40 Hours/Week). Days and hours vary. Two days off per week.

Benefits: Company paid basic term life, Paid Time Off, voluntary medical, dental, vision, STD, LTD, and 401(k)

General Job Duties: Direct assigned employees in carrying out normal duties in the processing and retail sales areas and assist the Retail Operations Manager to coordinate efforts between production and store to provide for maximum efficiency. Assist the Retail Operations Manager in the supervision and training of staff in designated areas. Create an atmosphere of exceptional internal and external customer service. Assist with conflict resolution to include knowledge of the reporting process, managing ongoing employee concerns or behavioral problems, and collection of supporting documentation as needed. If requested by the Retail Operations Manager, the Assistant will administer disciplinary action that was written by the Retail Operations Manager to an employee when the Retail Operations Manager is absent. Assist with viewing candidate applications, conducting phone screens, verifying availability, and scheduling interviews at the direction of the Retail Operations Manager. Defer to the Retail Operations Manager to complete all other aspects of the hiring process, such as making hiring decisions.

Assist in the operation of the retail store to include maintenance of stock, display of merchandise, and record keeping according to established merchandising policies and procedures. Performs daily administrative/clerical functions of store operations such as opening and closing procedures, ordering supplies, setting work schedules, and assisting with payroll and components of PBI/RBI.

Assist the Retail Operations Manager in directing maintenance and housekeeping duties for the purpose of providing a safe, secure and orderly facility, including ensuring that all safety and first aid training requirements are met. Comply with all Agency policies, including Donated Goods Retail standard operating procedures (SOPs), and all safety and security policies and procedures.

Skills/Qualifications: Must have two (2) years experience in a retail operation which includes at least one year with supervisory responsibilities. Strong math and communication capabilities with leadership skills demonstrated in previous employment and/or position. Must be able to adapt and manage change. Ability to communicate clearly with customers and other team members, coach/train peers or team members and guide team members with disabilities and the disadvantaged. Must have proven computer skills with a proficiency in Microsoft Office. Ability to use Point-of-Sale (POS), operate Credit Card Draft Capture Terminal and to instruct employees in the proper use of same. Operate computerized pricing and inventory system.

Physical Requirements: Sufficiently mobile to work in the entire facility and grounds, as well as the ability to travel to corporate or other locations, as requested. May be required to stand or be in a stationary position for long periods of time. Open availability to work varying schedule one hour prior to store opening and one hour after store closing 7 days a week is required.

Legal Requirements: Documentation to satisfy I-9 requirements and ability to pass drug screen and background check. Additionally, employees under 18 years of age are not allowed to operate hazardous equipment (compactors, balers, augers, tippers, forklifts of any kind, etc.).

Goodwill North Central Texas proudly provides Equal Employment Opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reasonable accommodations are provided for qualified individuals with disabilities.

Travel Required

Yes . Ability to travel to corporate or other locations, as requested.

Qualifications

Experience

Required

Must have 2 years’ experience in a retail operation which includes at least one year with supervisory responsibilities.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.