Assistant Restaurant Manager

Hard Rock Hotel & Casino Sioux City; Sioux City (IA); On-site; USD 52,000 - 72,000; Full time

Job summary

Hard Rock Hotel & Casino Sioux City is seeking an Assistant Restaurant Manager to supervise daily restaurant operations and contribute to casino bars, service bars, and cocktail service to ensure exceptional guest service.

The role requires a related college degree and at least five years in restaurant operations, with two years in a management capacity, plus strong public relations skills and knowledge of hospitality.

Qualifications

• Requires related college degree and 5 years in restaurant multi-venue or casino.
• At least 2 years in a management capacity.
• Strong public relations skills and hospitality industry knowledge.

Responsibilities

• Monitor daily scheduling to maintain staffing levels and guest service.
• Interview, hire, supervise, evaluate staff; provide training and corrective actions.
• Provide training on responsible alcohol service and tobacco sales; ensure guest service excellence.
• Train staff in proper food handling techniques and safety.
• Evaluate performance and provide coaching to meet guest standards.
• Maintain company funds and equipment in an orderly fashion.
• Assist with planning of special events and other restaurant-related issues.
• Maintain a neat, groomed appearance and perform other duties as assigned.

Skills

Hospitality knowledge

Public relations

Restaurant operations

Staff training

Coaching & development

Education

Related college degree

Job description

Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

Title: Assistant Restaurant Manager

Requisition ID#: 4711

Location: Sioux City, IA, US, 51101

Property: Hard Rock Hotel & Casino

Job Summary

The incumbent in this position is responsible for daily supervision of the restaurant operations, with crossover responsibilities of casino bars, service bars, and cocktail service to ensure exceptional guest service and the achievement of guest service goals. Responsible for daily supervision of assigned Food & Beverage Team Members for the Hard Rock Hotel & Casino Sioux City.

Essential Duties And Responsibilities

• Monitor daily scheduling process to ensure appropriate staffing levels to maintain guest service levels and profit goals.
• Interview, recommend for hire, supervise and evaluate assigned personnel; determine work performance standards; provide for staff training, work with Team Members to correct deficiencies; implement corrective action and termination procedures.
• Provide training to Team Members regarding responsible alcohol service and tobacco sales, as well as providing exceptional guest service.
• Train Team Members in proper food handling techniques, as well as food safety.
• Evaluate performance of Team Members. Provide coaching and feedback to ensure performance and guest standards are being met.
• Maintain company funds and equipment in an orderly manner.
• Review and comprehend all necessary documentation.
• Advise organization in restaurant-related issues, such as the planning of special events, to provide the expertise needed for successful implementation of plans.
• Maintain a well-groomed, neat and clean appearance.
• Perform other related duties as may be assigned.

Required Skills And Abilities

Knowledge of the hospitality industry and strong public relations skills required. Knowledge of and experience with restaurant operations in a multi- venue or casino environment preferred. These skills and abilities are typically acquired through the completion of a related college degree, as well as through five years of restaurant experience in a multi-venue or casino environment with at least two years in a management capacity.

Education And Experience

In addition to the other duties described herein, every team member has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered by the Hard Rock Hotel & Casino.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management

Physical Requirements & Working Conditions

• Operate in a working environment that is subject to varying levels of crowds, noise and smoke, the severity of which depends on guest volume.
• Stand throughout an eight-hour shift.
• Observe and direct actions of subordinates.
• Effectively communicate with all levels of Team Members as well as guests.
• Review and comprehend all necessary documentation.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Sioux City