Assistant Restaurant Manager

Dunkin' Donuts Incorporated; New York (NY); Presencial; USD 52.000 - 78.000; Tempo integral

Resumo da vaga

Dunkin' Donuts is seeking an Assistant Restaurant Manager to help lead our Dunkin' team. The role supports the Restaurant Manager in developing a high-performing crew and delivering friendly guest experiences while driving profitable top-line sales.

You will recruit, hire, onboard, and develop staff, ensure training per guidelines, and maintain a guest-first culture. You will also help manage operations, safety, brand standards, and execution of promotions.

Qualificações

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Basic computer skills.
• At least 18 years of age.
• Basic writing skills.
• High School diploma, or equivalent.
• Proficient in math and financial management.

Responsabilidades

• Assist to recruit, hire, onboard and develop employees, maintain staffing levels for projected sales.
• Communicate job expectations and ensure training is completed per guidelines.
• Hold team members accountable for behavior and performance.
• Support development of team members.
• Create and maintain a guest first culture in the restaurant.
• Ensure shifts are appropriately staffed to meet guest service goals.
• Maintain safe, sanitary environment and comply with laws.
• Ensure brand standards, recipes and systems are executed.
• Assist in action plans for production, productivity, quality and guest service.
• Review guest feedback and implement improvements.
• Control costs to maximize profitability.
• Execute promotions and new product roll-outs in a timely manner.
• Drive sales goals and track results.

Conhecimentos

Fluent in English

Restaurant supervisory experience

Basic computer skills

18+ years old

Basic writing skills

Proficient in math and financial mgmt

Formação

High School diploma or equivalent

Descrição da vaga

We are look for Assistant Restaurant Managers to help lead our Dunkin' team!

The Assistant Restaurant Manager supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Responsibilities (but not limited to):

Team Environment:

• Assist to recruit, hire, onboard and develop employees, maintain agreed upon staffing levels for the projected sales of the restaurant
• Communicate job expectations to employees and ensure all training is completed per company guidelines
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High School diploma, or equivalent
• Proficent in math and financial management

Competencies:

Great Focus:

Understands and exceeds guest expectations, needs and requirements

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his/her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies them

Problem Solving and Decision Making:

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

Develops and maintains relationships with team members

Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Encourages collaboration and teamwork

Leads others; negotiates and takes effective action

Building Effective Teams:

Identifies and communicates team goals

Monitors progress, measures results and holds others

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee’s strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management:

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Developing Direct Reports and Others:

Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Business and Financial Acumen:

Understanding guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Company Introduction

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