Assistant Restaurant Manager

Workstream; Berea (OH); On-site; USD 42,000 - 58,000; Full time

Job summary

Rackson is seeking an Assistant General Manager to oversee restaurant activities during shifts, ensuring smooth operations, guest service excellence, and strict adherence to Burger King standards.

You will support staff management and financial performance, train team members, and maintain safety while executing limited GM duties as needed to drive profitability and a positive work environment.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required; Spanish comprehension helpful.
• Previous fast food management experience required.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in food preparation, production, and delivery; understands food safety procedures.
• Strong leadership skills; ability to lead by example and stay calm under pressure.
• Willing to learn all areas of restaurant operations and work multiple stations.
• Willing to admit mistakes, take accountability, and fix issues.
• Reliable attendance and transportation to work.

Responsibilities

• Oversee shift operations and coordinate restaurant activities.
• Ensure guest service, quality, safety, and brand standards.
• Support management team with staff management and labor tracking.
• Apply cash handling procedures and maintain financial controls.
• Coordinate inventory, scheduling, and administrative duties.
• Identify trends and implement action plans for long-term sales growth.

Skills

Leadership

English comms

Spanish helpful

Fast food mgmt exp

Food safety

POS / cash handling

Education

High school diploma or equivalent

Tools

POS systems

Job description

Assistant General Manager

Reports to: Restaurant General Manager

The Assistant General Manager (AGM) oversees all Restaurant activities during their shift, ensuring smooth store operations, exceptional guest service, and adherence to company standards. They support the Management Team in staff management and financial performance management, playing a pivotal role in implementing policies, ensuring safety standards, and fostering a positive work environment. As the GM's right hand, they assist in decision‑making, training, and maintaining overall restaurant efficiency and profitability. The AGM will assist in executing limited GM duties as needed.

Essential functions include, but are not limited to:

• Demonstrates self‑awareness, motivates self and others, and proactively seeks feedback.
• Understands the impact of job responsibilities on Guests, Team, and Restaurant Operations.
• Ensures adherence to brand standards for service, food quality, and safety.
• Creates a supportive environment for team members and resolves concerns promptly.
• Treats employees with respect, recognition, and manages sales and labor tracking effectively.
• Maintains cleanliness, maintenance, and service standards to uphold brand image.
• Plans and executes shift operations efficiently, following company guidelines for cost control.
• Leads with empathy, fairness, and a focus on teamwork, identifying and developing talent for future roles.
• Applies financial understanding to improve business decisions and ensure cash handling procedures are followed.
• Ensures compliance with labor laws.
• Coordinates restaurant operations, including staffing and inventory management, and completes administrative duties.
• Identifies trends and implements action plans for improvement, focusing on long‑term sales growth.
• Motivates and trains Team Members, ensuring compliance with safety and quality standards while maintaining a safe environment for guests and Team Members.
• Supports the success of the business hands‑on as needed, whether by preparing food, serving guests, cleaning the store, or other duties.
• Other duties as assigned.

What Will Make You Successful

• Must be at least 18 years of age.
• High school diploma or equivalent restaurant management experience.
• Communication in English is required, Spanish comprehension helpful. Fundamental requirements include reading, writing, math, and computer/POS skills.
• Previous fast food management experience required.
• Knowledge of Food & Beverage performance metrics, product specifications, and management systems.
• Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures.
• Strong leadership skills, including leading by example and remaining calm and professional in challenging situations.
• Ability to handle confidential information with discretion, looping in the right stakeholders for support when needed.
• Willingness to learn all areas of restaurant operations & work multiple stations.
• Ability to display positive attitude and a genuine desire to make others happy and serve one another.
• Ability to treat others with respect and care.
• Strong communication skills, including verbal communication in Spanish and/or English.
• Self‑motivated and action‑oriented.
• Attitude that embraces learning.
• Willing to admit when you made a mistake, take accountability, and fix the issue.
• Prompt and regular attendance on assigned shifts - dependable and reliable.
• Must have reliable transportation to work and to company outside events / meetings.
• Must be available and willing to work a variety of days/times including weekends, evenings, and holidays.
• Physical Requirements: Lift, move, carry, and stack cartons up to 50 pounds from various heights to/from shelves. Stand for long periods of time.Frequently squat or stoop to reach items on low shelves or off the floor.Routinely reach overhead, forward, and underneath shelves, counter, tables, and kitchen equipment. Requires frequent motions of bending, wiping, sweeping, and mopping. Frequent exposure to fluctuating temperatures in areas such as cooler, freezer, and cooking sections of the restaurant. Hazards include, but not limited to, slipping, tripping, burns, cuts, abrasions, and falls.
• Reasonable Accommodations: May be made to enable individuals with disabilities to perform the essential functions of the job.

What You Can Expect from Us

• Competitive salary and bonus program
• 401(k) with company match
• Medical, dental, vision Insurance
• Paid time off
• Ongoing career and leadership development
• Scholarship opportunities
• People‑first culture
• Authentic, values‑based leadership

About the Company:

Rackson is recognized as one of the top QSR operators in the US with a strong growth strategy and a commitment to values‑based leadership. Putting people first is at the core of our company culture. Come be a part of our all‑star team!

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high‑quality, great‑tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family‑friendly dining experiences is what has defined our brand for more than 50 successful years.