Assistant Resort Manager

Pet Paradise; South Carolina; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Pet Day Camp – bring your dog to work

30 days pet boarding (non-holidays)

DailyPay on-demand pay

Discounted veterinary care

Grooming and adoption assistance

401(k) with company match

Health, dental, and vision insurance

Job summary

Pet Paradise is seeking an Assistant Manager for the Ballantyne resort in the Charlotte Area. You will oversee daily operations, manage staff schedules, interview and onboard new employees, and coach the team on standards to deliver premier service to pets and their parents.

You will lead efforts to recruit, train, and retain top performers while maintaining safety, cleanliness, and high customer satisfaction metrics. The role requires flexibility to work weekends and holidays onsite.

Qualifications

• 1–2 years of supervisory or management experience.
• High school diploma required; college degree preferred.
• Strong leadership, communication and collaboration skills.
• Ability to resolve conflicts and build relationships with customers.
• Detail-oriented with results focus; capable of staff development.
• Experience in retail, restaurant, hospitality or related fields.

Responsibilities

• Overseeing daily operations of the resort and maintaining standards.
• Managing resort labor, schedules, timecards and labor hours.
• Recruitment needs communications with operations management and HR.
• Supervising and coaching team members on policies and procedures.
• Delivering premier service to pet guests and their parents.
• Maintaining customer service metrics and handling questions or complaints.
• Developing methods to increase sales and attract new customers.
• Performing opening/closing duties and weekend/holiday coverage.

Skills

Leadership

Communication

Staff motivation

Customer service

Conflict resolution

Team training

Education

High school diploma

College degree preferred

Tools

Microsoft Office Suite

Job description

At Pet Paradise, team members ensure that our furry friends get extra loving care and focused attention while playing and staying with us in a safe and entertaining environment. Dog boarding is just the start of what we do!

We are currently looking for an Assistant Manager to join our team at the Ballantyne resort in the Charlotte Area.

ESSENTIAL FUNCTIONS OF OUR ASSISTANT MANAGER

• Overseeing daily operations of the resort by maintaining standards of conduct, cleanliness, and safety.
• Managing resort labor, which may include but not be limited to creating and posting staff schedules, reviewing and approving timecards, and controlling labor hours to align with business needs.
• Communicating recruitment needs to operations management and HR, and interviewing, hiring and onboarding new resort employees.
• Supervising, training and coaching team members on company standards, policies and procedures, while also identifying high performers and developing them for growth within the company.
• Motivating and teaching resort staff to successfully deliver premier service to pet guests and parents in a safe, clean, fun atmosphere.
• Fostering open communication throughout the resort, including with regional and corporate teams regarding resort operations, and partnering with regional maintenance crew on any building issues.
• Supporting new and current team members with completion of required courses and other training.
• Documenting and delivering employee corrective actions and terminations when necessary.
• Maintaining appropriate inventory of supplies, performing walk‑throughs, managing lodging calendars, leading meetings and performing other recurring Manager on Duty obligations.
• Maintaining excellent customer service metrics such as Net Promoter Score (NPS) and reviews on Google and other social media sites.
• Speaking with customers if they have concerns, questions or complaints, maintaining a high level of professionalism, care and concern.
• Developing methods and procedures to increase sales, promote new business, retain current customer base, and attract new customers.
• Performing resort opening and/or closing duties and other tasks as assigned.
• Maintaining 5‑day workweeks (currently Monday–Sunday) onsite, with no more than 3 consecutive “off” days from week to week.
• Working onsite at least 3‑4 weekend days per month and on holidays.

QUALIFICATIONS TO BE AN ASSISTANT MANAGER

• 1–2 years of experience in a supervisory or management role.
• High school diploma required (college degree preferred).
• Strong leadership, communication and collaboration skills, including the ability to manage, guide, train and motivate employees.
• Ability to resolve conflict, establish and build relationships, and successfully engage with customers.
• Detail‑oriented and focused on results, including a desire to ensure goals are met or exceeded.
• Ability to develop and train staff, utilizing skills of staff most appropriately.
• Prior leadership experience in retail, restaurant, hospitality operations or similar.
• Previous experience in animal care or related field is preferred.
• Basic skills with common computer software, including Microsoft Office Suite.
• Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
• Comfortable working in front of house and back of house roles within the resort.
• Flexibility to resort schedule needs including days, night, weekends, holidays, and peak times.
• Valid driver’s license and working motor vehicle.

PERKS & BENEFITS

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 days of complimentary pet boarding (non-holidays).
• On-demand pay with DailyPay.
• Discounted veterinary care and grooming services (per location).
• Dog/cat adoption assistance.
• Fitness reimbursement.
• Paid time off.
• 401(k) with company match.
• Health (with company-funded HSA option), dental and vision insurance.

We also offer several career development paths for resort team members, including our management training program, “Unleashed Leadership Academy,” our Grooming Academy that provides scholarships and training for associates to become groomers, and our newest offering, our Dog Training Academy, which trains and certifies employees to become dog trainers. All managers and associates benefit from ongoing development and have the opportunity to continually enhance and diversify your skills. Working with pets is not always easy, but we love what we do and care about giving our employees the tools to grow and succeed!

ABOUT PET PARADISE

Pet Paradise’s full‑service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible. The Pet Paradise brand has grown to offer resort‑style pet day camp and care, professional pet grooming, low‑stress and high‑quality veterinary care, and of course, overnight boarding that feels like home, all under one roof. Located in ten states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.