ASSISTANT RESIDENCE MANAGER - OPWDD

SCO Family of Service; Wheatley Heights (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

SCO Family of Service in New York is seeking a Residence Manager to oversee daily operations of the residence and to ensure the well‑being, dignity, and personal development of the individuals supported, while maintaining OPWDD compliance.

You will supervise direct care staff, coordinate with healthcare providers, manage documentation, oversee budget and program development, and lead a collaborative care team to support findings and safety.

Qualifications

• High school diploma or GED required; associate’s degree in human services preferred.
• Valid NYS driver’s license required.
• Experience with developmental disabilities or traumatic brain injuries preferred.
• Knowledge of OPWDD regulations and Justice Center requirements.
• Ability to respond to emergencies professionally and effectively.
• Must obtain and maintain AMAP, CPR, First Aid, and SCIP‑R certifications.

Responsibilities

• Ensure people supported receive care as outlined in Circle of Support plans including Life plans and CFAs.
• Monitor and support implementation of program plans and behavior support strategies.
• Maintain minimum of three documented community inclusion activities weekly for each person supported.
• Create and maintain recreation calendar and oversee dietary planning, weight tracking, and dietary compliance.
• Oversee medical needs through coordination with healthcare providers and timely documentation.
• Supervise DSPs, conduct on-floor observations, and provide feedback.
• Fill scheduling gaps and assist with staff scheduling.
• Conduct and document performance evaluations for staff; train new staff and temporary employees; document training activities.
• Conduct weekly supervision with full-time staff and complete end-of-shift reports as needed.
• Ensure incident documentation per OPWDD standards; maintain assignment sheets, summary notes, and incident reports.
• Upload PNA receipts via Accufund; manage food/supply orders via Coupa; oversee budget and payroll overtime.
• Conduct weekly facility walkthroughs and document findings; maintain Fire Safety Book and train staff in fire safety; schedule van maintenance.
• Behavioral & Clinical Support as needed; review behavior data and logs before shifts.
• Ensure EHR procedures are followed; participate in clinical team meetings to monitor progress and program effectiveness.
• Act as Residence Manager in absence; ensure continuity of operations and compliance.

Skills

Emergency response

Team leadership

Communication

Professionalism

Education

High school diploma or GED

Associate’s degree in human services preferred

Tools

New York State Driver's License

Job description

PURPOSE OF THE POSITION

To ensure the residence operates in a manner that promotes the well-being, dignity, and personal development of the individuals supported, while maintaining compliance with OPWDD regulations and agency standards for the people supported.

SPECIFIC RESPONSIBILITIES

• Ensure the people supported receive care as outlined in their Circle of Support plans including Life plans, CFAs.
• Monitor and support implementation of all program plans and behavior support strategies.
• Ensure each person supported has a minimum of three documented community inclusion activities weekly.
• Create and maintain the recreation calendar.
• Monitor diet and nutrition, including menu planning, weight tracking, and dietary compliance.
• Oversee medical needs through coordination with healthcare providers and ensure timely documentation.
• Supervise DSPs, conduct on-floor observations, and provide feedback.
• Fill scheduling gaps as needed and assist with staff scheduling.
• Conduct and document performance evaluations for all staff.
• Train new staff and temporary employees; document all training activities.
• Conduct weekly supervision with full-time staff and complete end-of-shift reports as deemed necessary by program leadership.
• Ensure timely and accurate completion of incident and reportable incident documentation as per OPWDD standards.
• Maintain all required documentation, including assignment sheets, summary notes, and incident reports.
• Upload PNA receipts via Accufund and manage food/supply orders via Coupa.
• Ensure spending aligns with the program's approved budget and Report of Operations, including oversight of Coupa expenditures and proactive management of payroll overtime.
• Conduct weekly facility walkthroughs and document findings on the Facility Checklist.
• Maintain the Fire Safety Book and ensure all fire system training and maintenance documents are up to date.
• Conduct fire drills as scheduled and ensure staff are trained in fire safety procedures.
• Schedule and oversee van maintenance, including regular cleaning and inspections.
• Behavioral & Clinical Support as needed.
• Be familiar with all behavior and staff action plans and model appropriate implementation.
• Review behavior data, entries, bowel charts, body checks, and turning/positioning logs (if applicable) before staff end their shifts.
• Ensure EHR procedures are followed and maintained.
• Participate in clinical team meetings to monitor individual progress and program effectiveness.
• Act as the Residence Manager in their absence, ensuring continuity of operations, supervision, and compliance with all program standards.
• Perform all other duties as assigned by the supervisor or agency leadership.

QUALIFICATIONS

• A high school diploma or GED is required; an associate's degree in human services is preferred.
• Valid and clean NYS Driver's License required.
• Experience working with individuals with developmental disabilities or traumatic brain injuries is preferred.
• Knowledge of OPWDD regulations and Justice Center requirements.
• Ability to respond to emergencies professionally and effectively.
• Must obtain and maintain AMAP, CPR, First Aid, and SCIP‑R certifications.

RELATIONSHIP WITH OTHERS

• Demonstrates professionalism and respect in all interactions.
• Serves as a positive role model for the people supported and staff.
• Works collaboratively with co-workers and supervisors.
• Maintains a team-oriented and supportive work environment.

WORKING CONDITIONS

• Maintains high standards of quality, productivity, and professionalism.
• Exercises sound judgment and decision-making.
• Serves as a role model for the people supported in the residence.
• Lift more than 50 pounds.

SCOPE OF RESPONSIBILITY

• Responsible for hiring, training, evaluating, disciplining, or terminating staff in coordination with the Residence Manager & Program Coordinator.
• Ensures all staff receive mandated in-service training and orientation.
• Maintains fire safety and vehicle logs.
• Acts as a resource and support to direct care staff.
• Writes and conducts 3-month and annual performance reviews for staff.
• Participate in monthly staff meetings, IDT meetings, and ongoing program development.

Equal Opportunity Employer
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