Assistant Real Estate Manager I

AION Management; Portsmouth (VA); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

AION Management in Portsmouth, VA seeks an Assistant Real Estate Manager to support daily property operations, ensure excellent resident service, and act as Business Manager in the manager's absence. You will handle administrative tasks, leasing coordination, and financial reporting to help maintain a quality living environment.

The role emphasizes cash flow, occupancy management, compliance with housing laws, and teamwork with the leasing and maintenance staff.

Qualifikationen

• High school diploma or equivalent; college degree preferred.
• One-year property management experience or a 4-year degree in a related field.
• Proficient computer skills including the Microsoft Office Suite; Real Page experience preferred.
• If in Pennsylvania or New Jersey, may be required to obtain a real estate license within 180 days of hire.
• Working knowledge of landlord-tenant laws, fair housing mandates and related property management regulations.
• Excellent English communication skills, both verbal and written.
• Must be able to walk apartments and grounds, including stairs.
• Occasionally capacité to lift 20 pounds or less.
• Valid driver’s license.

Aufgaben

• Maximize cash flow at the property by minimizing delinquencies and collecting rent.
• Ensure Real Page data is accurate and timely in leasing, A/R, A/P, statements, and monthly closing procedures.
• Meet revenue targets by managing occupancy budgets and renewals; monitor financial performance.
• Maintain and organize resident files and payroll reporting, including bonuses.
• Support leasing by showing apartments, responding to inquiries, and processing paperwork.
• Monitor renewals, expirations, and draft renewal leases; analyze weekly traffic and marketing data.
• Provide excellent customer service and availability for emergencies, on-call duties, and weekends.

Kenntnisse

Customer service

Communication skills

Attention to detail

Teamwork

Microsoft Office

Ausbildung

High school diploma or equivalent

College degree preferred

Tools

Real Page

Microsoft Office Suite

Jobbeschreibung

Under the direction of the Real Estate Manager, the Assistant Real Estate Manager is responsible for ensuring excellent customer service in the daily management of the community, coordinating of all aspects of property operations, and working in the capacity of the Business Manager in his or her absence. The Assistant Real Estate Manager role has a strong emphasis on managing administrative aspects of the community while working to establish a quality living environment for residents.

Financial/Administrative

• Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
• Ensure all Real Page data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
• Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property’s financial performance
• Maintain and organize all resident files
• Responsible for maintaining accurate payroll reporting including bonus preparation

Marketing

• Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
• Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
• Maintain on-going, in-depth knowledge of associated market
• Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
• Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
• Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.

Customer Service

• Assist in planning and preparation of resident events
• Complete a daily inspection of the property and market-ready units
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability or coverage for emergencies, on-call duties, resident functions, and weekends
• Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset
• Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends

Personnel Development

• Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures
• Assist RE Manager in evaluating and supervising team members
• Perform other duties as required

Requirements

• High school diploma or equivalent, college degree highly preferred
• One-year property management experience or 4-year degree in a related field
• Proficient computer skills including the Microsoft Office Suite, Real Page experience preferred
• If in Pennsylvania or New Jersey, may be required to obtain a real estate license within 180 days of hire
• Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
• Excellent English communications skills, both verbal and written
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
• Valid driver’s license

FSLA Status: Exempt or Non-Exempt