Assistant Property Manager - Retail

Hines; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Hines is seeking an Assistant Property Manager to oversee daily property operations and deliver exceptional hospitality experiences. The role involves coordinating cross-functional teams, managing budgets, supporting leasing efforts, and ensuring safety and compliance across the property.

Ideal candidates have a Bachelor’s degree in business or related field, 2+ years of supervisory experience, and strong Microsoft Office skills.

Qualifications

• Bachelor’s degree in business administration, hospitality, real estate, or related field preferred.
• High school diploma required.

Responsibilities

• Lead and mentor property personnel to deliver a best-in-class hospitality experience.
• Coordinate cross-functional teams including third-party providers for service delivery.
• Support event programming to foster a community atmosphere.
• Manage administrative tasks and vendor relationships for property operations.
• Assist in developing annual business plan, operating budget, and reports.
• Support marketing and leasing efforts by tenants and prospects.
• Oversee safety programs and compliance with policies and regulations.
• Assist with emergency procedures and life safety planning as needed.

Skills

Hospitality mindset

Leadership

Financial oversight

Microsoft Office

Communication

Organizational skills

Problem solving

Education

Bachelor’s degree in business administration or related field

High school diploma

Tools

Microsoft Office

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge to create spaces where people feel valued, connected, and inspired. Responsibilities include but are not limited to:

Hospitality / Leadership:

• In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.

• Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.

• Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere.

• Ensure property engagement and service offerings are aligned with Hines’ service level standards.

• Ensure all corporate objectives and policies are met.

Operations:

• Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property.

• Assist in managing the property’s financial activities including the development of the property’s Annual Business Plan, Operating Budget, and Monthly/Quarterly reports.

• Support marketing and leasing initiatives for both current and prospective tenants.

• Ensure the property is well-maintained and aesthetically pleasing.

• Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.

• Monitor all property management led and tenant construction for compliance per approved plans; ensure all required documentation is obtained in a timely manner.

• Assist with the direction of emergency procedures including but not limited to:

  • Executing emergency plans and practice drills

  • Monitoring emergency equipment

  • Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent

  • Acting as fire/life safety director while assisting emergency authorities and response teams

Qualifications

Minimum Requirements include:

• Bachelor’s degree from an accredited institution with a focus on business administration, hospitality, real estate, or in a related field preferred; high school diploma required.

• 2+ years professional work experience, with supervisory experience strongly preferred.

• Financial experience including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, and management of service contracts and arrears.

• Proficient in Microsoft Office software.

• Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.

• Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.

• High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.

• Solution-oriented with strong organizational, analytical and project management skills.

• Maintain composure and professionalism at all times.

• Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.

• Eager to be a part of a fast-paced and dynamic work environment.

• Takes initiative and is a proactive leader always focused on continuous improvement.

• Work indoors approximately 95% of the time and outdoors 5% of the time.

• Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.

• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.

• Ability to lift up to 25lbs.

• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.

• Transfer properties and work overtime as business needs deem appropriate.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.