Assistant Property Manager, Multifamily

cw; Cornelius (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Sick time

Volunteer days

Company holidays

Parental leave

Insurance options

Employee discounts

Job summary

Cushman & Wakefield is seeking an Assistant Property Manager for a multifamily community. You will assist the Property Manager in daily operations, including maintenance oversight, budgeting, lease administration, and reporting, while delivering exceptional service to residents and prospects.

You will lead on-site staff, ensure policy compliance, and support marketing initiatives to meet occupancy and revenue targets.

Qualifications

• 3+ years of Property Management experience
• 1+ years of Management experience
• Bachelor's degree preferred

Responsibilities

• Ensure smooth operation of the community in a fast-paced environment.
• Assist Property Manager with operations including maintenance, budgeting, reporting, and leasing.
• Provide superior customer service and communication to residents and prospects to boost satisfaction and renewals.
• Prepare lease/renewal paperwork to company standards.
• Track advertising and client traffic.
• Support on-site team and ensure Cushman & Wakefield policies are followed.
• Hire and coach on-site staff; maintain residents' files.
• Maintain a positive living environment and resolve conflicts promptly.
• Assist with budgeting and overall community financials.
• Collaborate with leasing staff to meet marketing goals.

Skills

Effective communication

Team leadership

Customer service

Microsoft Office

Education

Bachelor's Degree preferred

High School Diploma or equivalent

Tools

Property management software

Job description

Assistant Property Manager, Multifamily

One Norman Square (https://www.onenorman.com/)

Job Description Summary

The Assistant Property Manager is responsible for maintaining our communities to a market-ready standard, ensuring a high-level of service, at all times. Assistant Property Managers are also responsible for building and motivating high performing teams to maximize the performance of the property.

Job Description

ESSENTIAL JOB DUTIES:

• Ensuring the smooth running of our community in a fast-paced environment.
• Assist the Property Manager with the overall operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, audits, etc.
• Assist the Property Manager with providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure completion to company standards.
• Track and evaluate advertising, and all client traffic.
• Assist the team by maintaining and modeling the Cushman & Wakefield mission to be the best national management company.
• Assist the Property Manager with the day-to-day operations of entire on-site team, ensuring that all Cushman & Wakefield policies and procedures are being followed.
• Maintain effective on-site staff through interviewing, hiring, and coaching team as necessary.
• Maintain residents' files in accordance with company standards.
• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of overall community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

COMPETENCIES:

• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping and sales skills and excellent oral and written communication skills
• Determine leasing opportunities of staff and work on goal setting - improving the performance of each staff member.
• Supervise day-to-day operations of the team, ensuring that all C&W policies and procedures are being followed.
• Work with leasing staff to ensure that leasing/marketing goals are being met.
• Be able to manage a team.
• Perform any other related duties as required or assigned.

IMPORTANT EDUCATION

• Bachelor's Degree preferred
• High School Diploma, GED, Technical or Vocational school required

IMPORTANT EXPERIENCE

• 3+ years of Property Management experience
• 1+ years of Management experience

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Regularly required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly use office machinery. The employee must be able to travel up to 15% of the time. Travel may vary in frequency and duration. The employee must demonstrate the ability to exert up to 25 pounds occasionally, and/or up to 25 pounds frequently, and/or up to 25 pounds of force constantly to lift, carry, push, pull, or move objects.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

COMPANY BENEFITS

• 120 Hours Paid Time Off annually; prorated upon hire
• 40 Hours Sick Time annually; prorated upon hire
• 2 Volunteer Days annually to give back to causes important to you and your community
• 12+ Company Holidays annually
• Paid Parental Leave to support you and your family
• Medical, Dental, Vision & Life Insurance, along with supplementary benefit options, including pet insurance, pre-tax spending accounts, and early access to pay, to support your health and wellbeing
• Company Discounts Program offering savings with many major retailers and service providers
• Personal & Professional Development Resources, including access to LinkedIn Learning, for continued learning and growth
• Employee Assistance Program & Counseling Services offering confidential guidance a