Assistant Property Manager - Bilingual

RESONE; Wheaton (MD); On-site; USD 42,000 - 60,000; Full time

Job summary

Residential One seeks an Assistant Property Manager to assist the Property Manager in daily operations of the community. You will support leasing, staff training, and compliance with housing regulations while promoting a welcoming environment for residents and staff.

The role involves supervising staff, ensuring office organization, and assisting with audits and reporting to management. A focus on occupancy, timely certifications, and resident communications will be key.

Qualifications

• Experience in property management preferred.
• Knowledge of affordable housing regulations essential.
• Strong leadership and communication abilities.

Responsibilities

• Train property staff and supervise ongoing training.
• Maintain a neat and clean office environment.
• Evaluate staff performance and conduct annual reviews.
• Prepare timesheets and payroll adjustments.
• Oversee leasing activities and strive for 100% occupancy.
• Supervise property tours, show vacant units, and market property amenities.

Skills

Staff training

Performance reviews

Customer service

Leadership

Communication

Regulatory compliance

Tools

Boston Post software

Job description

Under the daily direction of the Property Manager, the Assistant Property Manager is responsible for the overall aspects of the community operations. (S)he may be asked to perform other duties as assigned, as per their Manager and/or Regional Director.

Duties & Responsibilities

Duties & responsibilities may include, but not limited to:

• Assists in the training of all property staff.
• Creates a positive, welcoming, supportive environment for residents, visitors, and community staff.
• Responsible for the office being kept in a neat and clean condition.
• Evaluates staff performance, including the completion of annual performance reviews.
• Counsels underperforming staff, and provides critical feedback to improve performance.
• Prepares, approves, and submits timesheets and payroll adjustments.
• Assists the Regional Director in the selection of community staff, and assumes primary responsibility for the preliminary interviewing.
• Has a working knowledge of all affordable regulatory forms and documents.
• Submits accurate and complete reports as specified on Residential One’s time table.
• Maintains building security measures, ensuring proper incident documentation and notification to management, owners, and insurance carriers within 24 hours of the incident.
• Responsible for in-house file audits on a semi-annual basis.
• Ensures property’s filing system is maintained daily, including applicant/resident, accounting, vendor, and contract files.
• Responsible for all community staff attending mandatory trainings, as well as other trainings, in order to promote successful operations of the property.
• Understands Boston Post software, and the paperless work flow process, in order to operate efficiently and accurately.
• Responsible for the preparation of the Reserve Funds Replacements (RFR).
• Others duties as assigned.

OCCUPANCY

• Supervises all the leasing activities.
• Creates goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies.
• Executes marketing and advertising campaigns for apartment leasing, in conjunction with the affirmative Fair Housing Marketing Plan.
• Notifies the residents in writing of all issues effecting their tenancy.
• Maintains vacancy information as required by Residential One, the owners, and monitoring agencies.
• Ensures that all move-in certifications will be completed and sent to U.S. Housing in a timely manner. The re-certifications will be completed and sent to the compliance department 90 days before the effective re-certification date.
• Supervise and assist in maintaining a current and accurate waitlist.
• All certification corrections are to be completed and re-sent within 48-72 hours after notification of deficiencies.
• Oversee the re-certification process, and assist with the 60/90/120-day notices, as needed.
• Increase letters must be sent 30 days in advance of the effective date of the increase, or what is applicable for the jurisdiction.
• Screens and reviews all applications in a timely manner.
• Must be able to calculate the income and assets in compliance with Residential One and industry standards.
• Responsible for putting together and pre-auditing the first year investor lease-ups files, and may any corrections, if needed.
• Supervises, assists, and reviews the lease orientations and signings, and submits relevant documentation to the U.S. Housing for final approval.
• Needs to stay current on the rules and guidelines of the affordable house that applies to their community.
• Oversees the property tours, showing vacant units, and marketing property amenities.
• Responsible for apartment inspections for move-in/move-out conditions (pre/post inspections), and the successful completion of the process within