Assistant Property Manager

Roofstock, Inc.; Portland (OR); On-site; USD 51,000 - 69,000; Full time

Benefits offered by this job

Generous PTO Policy

12 Paid Holidays

401k Program

Wellness subsidies

Health, dental, vision insurance

Job summary

Roofstock, Inc. is seeking an Assistant Property Manager to deliver outstanding service to investors. You will become familiar with the portfolio operating procedures, execute at a high level, and ensure optimal performance while managing expectations across state lines.

This role requires adaptability, meticulous attention to detail, and clear communication. You will collaborate with Roofstock teams, support leasing, maintenance, resident services, and accounting to keep operations smooth as

Qualifications

• Active Real Estate License required.
• Bachelor’s degree in business or related field, or equivalent experience.
• 2+ years of residential or commercial property management experience.
• Experience working directly with property ownership is a plus.
• Cost and revenue management experience highly preferred.
• Tech-savvy with experience in multiple property management software systems.
• Excellent written and verbal communication skills.
• Self-driven and able to prioritize and meet deadlines.
• Thrives in a fast-paced startup environment.

Responsibilities

• Manage a portfolio in line with investors’ changing goals and objectives.
• Provide excellent customer service to investors at all times.
• Resolve complex problems and manage expectations to prevent recurrence.
• Systematically assess and schedule tasks using proprietary technology and centralized teams.
• Proactively create tasks for Roofstock team members and follow up.
• Build strong virtual relationships with Roofstock departments.
• Embrace innovation by testing software and processes and giving feedback.
• Discuss and cross-sell Roofstock real estate products.
• Oversee onsite managers for properties with 16+ apartments.
• Assist investors with buying/selling income properties.
• Represent the company in eviction-related court hearings when required.

Skills

Real Estate License

Communication skills

Self-motivated

Time management

Startup environment

Education

Bachelor’s degree in business or related field

Tools

Property management software

Job description

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa(financial and asset management software),RentPrep(tenant screening and placement service for landlords), and Mynd(property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role

The role of the Assistant Property Manager is to provide excellent service to our investors. You will become intimately familiar with the unique operating procedures of your portfolio, execute at the highest level and ensure that the portfolio is performing optimally. You are a high performer and will manage the resolution of complex and ever-changing challenges while accurately managing expectations. Adaptability, high attention to detail and impeccable communication are a given. Your portfolio will grow rapidly and across state lines and it’s incumbent upon you to exercise extreme ownership in all areas of the business, including leasing, R&M, resident services, and accounting to ensure everything goes smoothly. You will work collaboratively with, and act as a liaison between, the investor and the rest of the Roofstock organization, partnering with other departments and product as needed. This role has the support of the entire Roofstock team and is critical to our growth strategy.

Responsibilities

• Manage a portfolio in accordance with investors’ changing goals and objectives
• Provide excellent customer service at all times to our investors
• Resolve complex problems as they arise and permanently resolve the underlying issues to prevent them from happening again, all while appropriately managing the expectations of investors
• Systematically assess, organize, schedule and execute tasks by leveraging proprietary technology and our centralized teams of excellence
• Proactively create tasks for Roofstock team members and follow up to ensure satisfactory completion
• Build strong virtual relationships with all other Roofstock departments
• Enthusiastically embrace innovation by testing software, processes and organizational changes, while providing actionable feedback in the spirit of continuous improvement
• Ability to discuss and cross-sell Roofstock real estate products
• You may oversee Onsite Managers, who live on the premise of any property with sixteen or more apartments and perform various tasks at the property
• Assist investors with the purchase/sale of income properties
• Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions

Qualifications

• Must have an active Real Estate License
• Bachelor’s degree in business or related field, or equivalent experience
• 2+ years experience in residential or commercial property management, or real estate operations, required
• Prior experience working directly with property ownership, a plus
• Cost and revenue management experience, highly preferred
• Tech savvy and experienced in working in a multitude of property management softwares
• Excellent written and verbal communication skills
• Self-driven and intrinsically motivated with the ability to prioritize and consistently meet deadlines
• Thrives in a fast-paced and startup environment

Location

Salt Lake City, UT or Portland, OR

• Must be able to travel within the assigned area a minimum of 10% of the time
• Travel may be required for training + offsites
• Valid drivers license and a reliable source of transportation

Compensation

$60,000 annual base salary

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only part of our total compensation package.

• Generous PTO Policy
• 12 Paid Holidays
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Authorization to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Commitment to Equal Employment Opportunity

The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

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