Assistant Program Supervisor - Fayetteville, Sparta and Tullahoma, TN

Crossroads Treatment Centers; Fayetteville (TN); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401K with match

CE Allowance

Life Insurance

Disability Insurance

Parental Leave

Mental Health Day

Calm App

Job summary

Crossroads Treatment Centers is seeking an Assistant Program Supervisor to support operations across Fayetteville, Sparta and Tullahoma, TN. This role partners with the Program Supervisor to ensure staffing, training, and excellent patient service at our outpatient MAT clinics.

You will help monitor KPIs, participate in interviews, onboarding, and front-office duties while ensuring policies are followed and patient care remains a top priority.

Qualifications

• Preference for candidates with experience in an Office Based Opioid Treatment program.
• Experience working with individuals with substance use disorders or mental health.
• Highschool Diploma or GED is required.

Responsibilities

• Assist Program Supervisor with achieving KPI targets including Census, Attrition, EBITDA and NPS.
• Coordinate interviews and onboarding for new staff across multiple centers.
• Manage front office duties and timecard approvals for assigned centers.
• Support staff with scheduling, training, and performance evaluations in collaboration with Program Supervisor.

Skills

Supervisory experience

Office-based MAT experience

Substance abuse awareness

Education

Highschool Diploma or GED

Job description

## Assistant Program Supervisor - Fayetteville, Sparta and Tullahoma, TNApplyremote type: In-Centerlocations: Tullahoma, TN: Sparta, TN: Fayetteville, TNtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-104852## **Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**## ## ## Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.# # ***Day in the Life of an Assistant Program Supervisor**** Creates and fosters an environment that supports Crossroads Mission and Inspire Culture* Supports and reinforces Crossroads policies and procedures* Assists Program Supervisor with the achievement of Crossroads 4 main KPI’s: Census, Attrition, EBITDA and NPS* Proactively partner with Program Supervisor and Human Capital Business Partner on employee relations matters* Partners with Program Supervisor in conducting interviews for open positions* Assists with the onboarding and acclimation of new Crossroads team members, including review of job description, associate handbook, new hire policies, etc.* Partners with Program Supervisor to monitor team performance and compliance, and assist with staff training* Creates schedules and approves timecards for teammates at assigned centers* Performs front office responsibilities, including but not limited to Check-in and Check-out, vitals and urine toxicology* Ensure labs are completed in a timely manner and sent to the appropriate lab* Reconciliation of payments and transportation of deposits to bank* Primary point of contact for all patient concerns and escalation to Program Supervisor* Maintaining patient insurance information and facilitate conversations regarding insurance concerns* Ordering and maintaining all supplies for assigned center(s)* Communicate necessary changes with team and ensure changes are implemented timely and effectively* Complete and facilitate performance evaluations with the assistance of the Program Supervisor* Ongoing evaluation of staffing needs and escalation of needs to Program Supervisor* Available and onsite during hours of center operations* Assists Support Departments as needed# ***Education and Experience requirements**** Preference given to candidates with experience working in an Office Based Opioid Treatment program and supervisory experience. Candidates should also have experience working with individuals with substance abuse or mental health. * Highschool Diploma or GED required# ***Schedule and Travel*****Fayetteville, TN**4140 Thornton Taylor ParkwayFayetteville, TN 37334* Thursday-Friday; 8:00am-5:00pm**Sparta, TN**161 Mose DriveSparta, TN 38583* Monday-Friday; 8:00am-5:00pm**Tullahoma, TN**127 Ledford Mill RoadTullahoma, TN 37388* Monday-Friday; 8:00am-5:00pm# ***Position Benefits**** **Have a daily impact on many lives**.* **Excellent training if you are new to this field.*** **Mileage reimbursement (if applicable)** Crossroads matches the current IRS mileage reimbursement rate.* **Community events that promotes belonging and education**. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.* **Opportunity to save lives everyday!**# ***Benefits Package**** Medical, Dental, and Vision Insurance* PTO* Variety of 401K options including a match program with no vesture period* Annual Continuing Education Allowance (in related field)* Life Insurance* Short/Long Term Disability* Paid maternity/paternity leave* Mental Health day* *Calm* subscription for all employees