Assistant Program Manager, WQ&T Compliance - (26-WQ&T-813012-096)

District of Columbia Water and Sewer Authority; Washington (District of Columbia); Hybrid; USD 70,000 - 90,000; Full time

Job summary

District of Columbia Water and Sewer Authority in Washington, DC is seeking an Assistant Program Manager for WQ&T Compliance to help manage cross-connections, fire hydrant connections, grease abatement, illegal discharges, and water/sewer connections.

The role involves monitoring work processes, maintaining records, integrating data and technology, evaluating productivity, and coordinating logistical support with customers and external agencies.

Qualifications

• Bachelor’s degree required or equivalent experience in business or science.
• 3–5 years progressive experience in related field preferred.
• Ability to read maps, blueprints and understand regulations is a plus.

Responsibilities

• Assist in managing inspections and compliance programs.
• Maintain records, monitor processes, and coordinate logistics.
• Communicate with customers and external agencies about compliance.
• Develop and update SOPs and support enforcement of regulations.
• Plan and prioritize work for the customer compliance team.

Skills

Project coordination

Regulatory knowledge

Communication

Customer service

Data analysis

Education

Bachelor’s degree in Business or Science

Tools

Microsoft Office

Job description

Job Title: Assistant Program Manager, WQ&T Compliance

Job Code: P0475

Supervises Directly: No

New or Revised: Revised

Regular or At-Will: At-Will

Date: 8/28/2026

Exempt or Non-Exempt: Exempt

Compensation Approval Signature:

Union/ Non-Union: Non-Union

Division: Operations

Department: Water-Quality and Technology

Salary Schedule: Non-Union Salary Range

Cost Center Code: 813012

Grade: NU16

Essential Position: Yes

Reports To: Supervisor, Customer Compliance

EEO Code: Professionals

Work Format: Hybrid

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services.DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia.We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Assistant Program Manager, WQ&T Compliance assists in the management of activities within Customer Compliance Programs including cross-connections, fire hydrant connections, grease abatement systems, illegal discharge and water/sewer connections. The role involves monitoring work processes, managing records, integrating data and technology, evaluating productivity and coordinating logistical support. The position supports the enforcement of regulations related to the program and adopting new technologies and processes as needed.

Essential Duties & Responsibilities:

• Manages DC Water and third-party inspections of sites and water and sewer infrastructure, and/or the DC Water Fire Hydrant Use Program, to ensure compliance with DC Construction Codes, DC Municipal Regulations, and DC Water policies.
• Responsible for quality assurance and quality control DC Water and third-party inspections which include customer compliance notifications and completion of work orders.
• Works with customer compliance team to resolve customer issues, may lead projects or tasks.
• Performs sites inspections for compliance.
• Plans work for the customer compliance team, in coordination with the customers.
• Works with customers to address problems with comply with DC code and regulations.
• Performs sites inspections for compliance.
• Plans work for the customer compliance team, in coordination with the customers.
• Works with customers to address problems with comply with DC code and regulations.
• Works with DC Water legal team to develop and revise compliance regulations.
• Utilizes databases and platforms to monitor and evaluate customer compliance.
• Generates andsubmitsreportsandcustomer notifications.
• Communicate with customers through emails, calls and in-person.
• Communicates and works withexternal agencies and stakeholders.
• Develops and updates Standard Operating Procedures (SOP).
• Assessesnew technologiesand businesschangesto improve processes.
• Performs routine technical and administrative functions including attending DC Water and/or departmental policy meetings and prepares status reports for Authority management.
• Managevendors and contractors.
• Performs other related duties andprojectsassigned at the discretion of the immediate supervisor of the operational department assigned.
• Performs other duties and projects as assigned at the discretion of the manager.

Supervisory Responsibilities:

N/A

Key Working Relationships:

Interacts with co-workers in the department and throughout the Authority, contractor, other government agencies and organizations, customers, and the general public, etc.

Skills & Qualifications

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training areprovided.

Required Skills & Qualifications

Required Experience

Three (3) to five (5) years of progressive experience in related field; or equivalent combination of education and experience.

Minimum Education Requirements

Bachelor’s degree in Business, or science related field from an accredited college or University or High School Diploma or GED with seven (7) to nine (9) years of progressive experience in related field.

Required Skills

• Ability to read maps and blueprints.
• Desire to work with customers and work in a team environment.
• Ability communicate effectively, both orally and in writing.
• Multi-tasking and ability to manage day-today changes in work priorities.
• Ability to read and follow verbal instructions.
• Utilizes personal computers and maintains a working knowledge of applicable software programs (i.e. word processing, spreadsheets, email, etc.).

Required Licenses & Certifications

• Must have or obtain within two (2) years from date of hire a valid backflow testing and/or surveyor certificate or a valid pretreatment certification.
• Must possess and maintain a valid Motor Vehicle Operating License.

Physical Requirements

• Ability to lift up to 50 pounds and climb ladders.
• Work may occur in indoor and outdoor environments, including exposure to extreme heat or cold.
• Subject to noise, vibration, and various physical hazards.
• May be required to work in confined spaces or heavy industrial settings at pumping and treatment facilities.

Preferred Skills & Qualifications

Preferred Experience

N/A

Preferred Education Requirements

N/A

Preferred Skills

N/A

Your Experience at DC Water

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and well-being.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.” If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email [e-mail].