Assistant Program Manager

Heluna Health; Los Angeles (CA); On-site; USD 60,000 - 72,000; Full time

Job summary

Heluna Health is seeking an Assistant Program Manager to support the Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program in Los Angeles. You will help ensure smooth operations, schedule coverage, and assist with data collection and reporting for goals and outcomes.

The role requires collaboration with diverse staff, adherence to policies, and strong administrative and budgeting skills.

Qualifications

• Bachelor’s or Associate degree with related experience in PEH or vulnerable populations.
• Certifications in mental health fields and experience with PEH is preferred.
• Three years of supervisory experience is required.
• Ability to work with diverse staff and clients across cultures and languages.

Responsibilities

• Schedule, coordinate logistics, and deploy program teams.
• Cover Program Manager in their absence and support PM with reporting.
• Collect data and report on program goals and outcomes.
• Make independent decisions on budget, scheduling, and de-escalation when PM absent.
• Handle procurements, logistics, and develop program policies/procedures.
• Maintain financial records, invoices, and reconciliations.
• Admin support for purchases, travel, and events; prepare agendas and minutes.
• Provide on-call support, including some nights and weekends.
• Perform other clerical duties to support program success.

Skills

Scheduling

Data collection

Budget management

De-escalation

Administrative support

Communication

Spanish

Education

Bachelor's Degree in social work

Associate’s Degree in social work

CAADE/CCAPP or Certified Peer Support Specialist or Psychiatric Technician

3 years of supervisor experience

Job description

The Community Safety Crisis and Incident Response Through Community-Led Engagement (C.I.R.C.L.E.) program is a 24/7 unarmed response program that deploys a team of mental health professionals and individuals with lived experience to address non-violent LAPD calls related to unhoused individuals experiencing crisis. Through this public health approach, the City is able to improve community safety and outcomes for Angelenos in need of social services and support. The goals of the program are to: (1) disrupt the reciprocal relationship between homelessness and the criminal justice system by promptly responding to diverted non-violent incidents related to persons experiencing homelessness (PEH); (2) de-escalate and stabilize incidents involving unhoused individuals; and (3) create enduring positive outcomes for those individuals through trauma informed rapport building, connections to services and resources, and case management.

The Assistant Program Manager provides direct support to the Program Manager to ensure the smooth functioning of program activities. The APM is responsible for partnering with the Program Manager to ensure 1.) CIRCLE Operations are running smoothly and ample coverage is scheduled 2.) CIRCLE teams have what they need and inventories of participant/staff supplies are continuously maintained 3.) creating, developing and maintaining policies and procedures to make sure the program is compliant and deliverable at optimal levels.

This is a temporary, grant-funded, full-time, benefited position.

ESSENTIAL FUNCTIONS

• Manages scheduling, logistics, and deployment coordination for program teams.
• Provides coverage for Program Manager in Program Manager's absence
• Supports PM with data collection and reporting to track program goals and outcomes.
• Exercises independent decision-making in the absence of Program Manager regarding budget, scheduling, and de-escalation
• Performs office and administrative functions directly related to the management and operations of the CIRCLE program such as procurement, logistics, deployment and scheduling coordination and the design and implementation of program policies/procedures.
• Maintains financial records by processing invoices, tracking expenses, and assisting with reconciliations.
• Acts as administrative support for purchases, supply management, travel, and event coordination.
• Prepare meeting agendas, take minutes, and manage follow-up actions.
• Provide on-call administrative support as needed, including occasional nights and weekends.
• Perform other clerical and administrative duties to support program success.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

• Supervisors must have one of the following qualifications:
• A Bachelor’s Degree in social work, psychology, or a similar field and a least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or
• An Associate’s Degree in social work, psychology, or a similar field and a least two years of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions; or
• A certification in substance abuse counseling by the California Association for Alcohol and Drug Educators (CAADE) or the California Consortium of Addiction Programs and Professionals (CCAPP) or Certified Peer Support Specialist or Certified Psychiatric Technician, or other mental health professional qualification agreed to by MOCS and at least one year of job-related experience working with PEH or very vulnerable populations, preferably those living with mental illness and/or substance addictions.
• 3 years of supervisor experience.
• Ability to work well with diverse staff and clientele including cultural, language, sexual identity, gender and other diversity considerations.

PREFERRED QUALIFICATIONS

• Residence within the Zones, zip codes, or Council Districts of the Pacific CIRCLE Zone per the below map: El Segundo, Westchester, Playa Del Rey, Playa Vista, Mar Vista, Venice, Palms.
• Advanced level of knowledge of the client population and their complex needs including homelessness, financial instability, medical and mental health, and substance abuse.
• Experience in a community-based setting serving ethnically diverse, low-income clients. Knowledge of community resources and experience in community settings.
• Ability to use computers/internet to look up information and enter relevant notes.
• Analytical ability and skills to handle and solve complex issues and problems.
• Computer knowledge/skills or ability to learn.
• Excellent oral and written communication skills.
• Language capability: Spanish

Other Skills, Knowledge, and Abilities

• Must possess a valid California Divers License.
• Driver must be 21+ with none of the following in the past 3 years: any 2-point convictions; or more than (2) moving violations; or more than (1) moving violation and (1) at-fault or a passenger handling accident.
• Successfully pass the background check.

PHYSICAL DEMANDS

• Must be in good physical condition and capable of performing job duties requiring frequent use of the entire body including ability to stand, walk, climb stairs, sit, drive for extended periods of time, exit and enter vehicles throughout your work shift.
• Ability to use a computer, phone or office equipment for extended periods of time.
• Ability to successfully and efficiently complete tasks in an environment where background noise is present and interruptions may be constant.
• Must be able to lift a minimum of 35 lbs.
• With instruction, the ability to assist persons with disabilities and to help transfer a 180 lb person and lift wheel chair in and out of a car or van.
• Stand Constantly
• Walk Constantly
• Sit Frequently
• Handling / Fingering Constantly
• Reach Outward Occasionally
• Reach Above Shoulder Occasionally
• Climb, Crawl, Kneel, Bend Occasionally
• Lift / Carry Occasionally - Up to 50 lbs
• Push/Pull Occasionally - Up to 50 lbs
• Talk/ Hear Constantlyacles?>
• See Constantly
• Taste/ Smell Not Applicable
• Not Applicable Not required for essential functions
• Occasionally (0 - 2 hrs/day)
• Frequently (2 - 5 hrs/day)
• Constantly (5+ hrs/day)

WORK ENVIRONMENT

Travel outside to various locations and on occasion, general office setting, indoors temperature controlled.

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.