Assistant Program Director - Crisis Response

Thresholds-Inc; Chicago (IL); On-site; USD 79,000 - 87,000; Full time

Benefits offered by this job

Generous PTO

Dental & Vision Insurance

403(b) retirement plan with employer 3

Employee assistance program

Public service loan forgiveness

Job summary

Thresholds is seeking an Assistant Program Director for Crisis Response to lead day-to-day operations of the Crisis Response program and provide direct services and supervision to teams across Stroger Hospital Crisis, Stroger Assertive Community Linkage, Living Room, and Mobile Crisis Response.

This role reports to the Program Director and manages staff, budgets, and compliance with CARF, Medicare, and Medicaid standards.

Qualifications

• Bachelor’s degree in Social Work, Psychology, or a closely related field required.
• Master’s degree in Social Work, Counseling, or a closely related field preferred.
• Three (3) years of leadership experience preferred.
• Ability to synthesize and summarize information to make judgments regarding member care.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records.

Responsibilities

• Ensure services align with agency objectives and standards.
• Provide direct service to members and families as senior clinician or coach.
• Oversee program operations and coordination with other program parts.
• Manage paperwork to CARF, Medicare, Medicaid standards and agency policies.
• Oversee income streams and programmatic expenditures for the program.
• Ensure safeguards and proper handling of members' funds per policy.
• Meet with staff from other Thresholds programs for coordination and development.
• Assist with special tasks such as proposals, reports, and training.

Skills

Leadership

Strategic planning

Team supervision

Crisis intervention

Communication

Documentation

Education

Bachelor’s degree in Social Work, Psychology, or related field

Master’s degree in Social Work, Counseling, or related field

Job description

Assistant Program Director - Crisis Response

Job Category : Assistant Program Director

Requisition Number : ASSIS008600

• Posted : October 5, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

The Assistant Program Director reports to the Program Director and is a part of the management structure. The APD is responsible for the overall and day-to-day operation, administration, and evaluation of the Crisis Response program as well as the general welfare of the members and staff. The Assistant Program Director oversees all aspects of the Program in absence of the Program Director. This role provides support to all Thresholds' Crisis Response teams: Stroger Hospital Crisis, Stroger Assertive Community Linkage, Living Room, and Mobile Crisis Response.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Ensures the delivery of all program and casework services align with agency objectives and promulgate agency traditions, practices and organizational goals.
• Provides direct service to members and their families, functioning as the senior clinician or "player coach" of your team. This includes participation on the team in a manner consistent with team expectations and in a fashion which models the functioning expected of all team members.
• Ensures the team functions optimally, in conjunction with other parts of the program, while meeting the community support and rehabilitation needs of our members, as well as commercial insurance standards. This is to be accomplished in a fashion which is consistent with the agency's mission statement, goals and objectives, formal and informal policies and procedures, as well as with the expectations and regulations of the various funding sources and with the highest professional standards. This may include but is not limited to the standards and documentation requirements as established by: CARF, Medicare, Medicaid, DMH, CILA, DOL, Social Security (PASS), DRS and/or DCFS.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Monitors all required paperwork and maintains the quality and validity of individual case records according to CARF, Medicare, Medicaid standards and agency traditions. Assure that all assigned paperwork is completed accurately and in a timely fashion.
• Oversees income streams and programmatic expenditures for this program in accordance with the agency's accounting procedures and within the program's approved budget as assigned by the Program Director.
• Assures that all Thresholds procedures regarding the handling of member’s funds are followed and that both the members and the Thresholds administration are assured that all safeguards, reports and accounting meets the highest standards.
• Meets regularly with key staff of other Thresholds programs for the purpose of administration, coordination and development of agency programs. This shall include providing the Program Director with accurate and timely information on topics and issues related to the operation of the program and well‑being of its members. As assigned, appropriately transmit such information to the staff of the program.
• Assists with special tasks as assigned, including but not limited to: writing proposals, publications, annual reports, representing the agency at meetings, conferences, conducting research, consulting with and training outside visitors and trainees, supervising students, orienting and training new staff.
• Oversees and manages the physical location(s) utilized as program space. Assumes responsibility for all aspects of staff and member safety relative to the operation of the program(s).
• Participates in and attends special activities related to the program as assigned.
• Participates in the implementation of Thresholds emergency plans related to extreme weather or other emergency condition.
• Performs and participates in crisis intervention when necessary.
• Assures that all Thresholds records are organized in a systematic and organized fashion. Follows all appropriate safeguards with regard to the confidential files maintained at the Program. Follows all policies and procedures pertaining to all records including but not limited to restricting access to all records per agency policy.
• Provides accurate and timely information to supervisor on all topics and issues related to the operation of the agency and the well‑being of its members. As appropriate, transmits such information to subordinates.
• Provides crisis interventions while in the community.
• Represents Thresholds when meeting with community partners and members of the community.
• Other duties as assigned.
• Be on call as needed for 24/7 programs, work a flexible schedule, including weekends or evenings, as needed.
• May be required to be available to the staff and members of the program on an on‑call basis after regular business hours. Provides after‑hours coverage as needed.
• In the absence of the Program Director, provides leadership and modeling of evidence‑based practices and recovery that ensures program implementation according to the fidelity scales.

EDUCATION

• Bachelor's degree in Social Work, Psychology, or a closely related field required
• Master's degree in Social Work, Counseling, or a closely related field preferred

EXPERIENCE

• Three (3) years of leadership experience is preferred.
• Ability to synthesize and summarize information to make judgments regarding member care.
• Computer proficiency, including the ability to use email, navigate and enter notes into electronic medical records.

SKILLS/CERTIFICATIONS

• Current and valid driver’s license required.
• Daily access to a personal vehicle is preferred, or a willingness to take public transportation to work sites. Must obtain and maintain $100,000/$300,000/$100,000 liability insurance coverage. Subject to validation every 6 months.
• May be required to provide transportation for members of the program using a Thresholds provided vehicle or personal vehicle. Must be 23 years of age and must meet all insurance carrier’s requirements. Subject to annual Department of Motor Vehicles license verification.

WHAT SETS THRESHOLDS APART

• Competitive pay – Pay range: $79,000 - $87,000 annually
  • Commensurate with education, licensure, and experience.
• Generous PTO (9 federal holidays, 8 days of sick leave, 15-22 days personal and vacation)
• Dental insurance, vision insurance,choice of 4 medical insurance plans
• 403(b) retirement plan with 3% employer match
• Robust employee assistance program (EAP)
• Public service loan forgiveness
• Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)

Thresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected, a place where every employee can be themselves, thrive, and support the agency’s mission. Click here to learn more .

One of the oldest and largest community mental health organizations in Illinois, we pride ourselves in being a Chicago Tribune Top Workplace and one of Chicago’s 101 Best & Brightest Companies to Work For, several years in a row.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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