Assistant Program Director -Broadway Women’s Shelter

CAMBA Inc; New York, Northern (NY, KY); Hybrid; USD 74,000 - 79,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

403(b) retirement plan

Paid time off

Paid holidays

Job summary

CAMBA seeks an Assistant Program Manager to support the Broadway House Women’s Shelter, ensuring confidential client services, regulatory compliance, and efficient facility operations in a dynamic urban shelter environment.

Responsibilities include supervising staff, managing procurement, coordinating with funders, and generating timely reports. Strong MS Office skills and a background in NYC shelter programs are preferred.

Qualifications

• Associate degree and six (6) years applicable experience.
• Bachelor’s degree and four (4) years applicable experience.
• Two (2) years of supervisory experience.
• Computer literacy in MS Office and other basic office technology.
• Preferred: NYC DSS experience, CARES; bilingual ability preferred.

Responsibilities

• Maintain professional relationships with clients and client confidentiality.
• Clearly communicate CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff.
• Ensure that all contractual goals, targets, and performance outcomes are met on a monthly cycle.
• Plan and develop facility operations and ensure effective delivery of services.
• Develop procedures for measuring and documenting facility and shelter operations.
• Ensure shelters meet regulatory compliance (health, DHS, OTDA, Callahan, RSRI, safety, fire).
• Conduct and document supervision of direct reporting staff to assess performance.
• Coordinate purchasing and oversee inventorying and procurement of supplies and equipment.
• Track expenses related to client maintenance systems.
• Collaborate with facilities director to manage warehouse inventory and safety.
• Implement and manage a work order system for tracking facilities needs.
• Make recommendations on policies, procedures, and protocols.
• Represent CAMBA at funder/community meetings; liaise with public officials.

Skills

Supervisory experience

MS Office

Bilingual

Education

Associate degree

Bachelor’s degree

Tools

Enginuity

Inventory databases

Job description

Who We Are:CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports they need to thrive. We take a comprehensive approach by offering more than 160 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach more than 65,000 individuals and families each year at our 90 locations, including 10,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are in living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today.

CAMBA operates six homeless shelters for single adults, and a drop-in center funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free environment. Single men and women experiencing homelessness may also present with chronic mental health and substance using behaviors. At CAMBA’s shelters, we provide access to comprehensive case management and housing placement to rapidly place individuals into housing. Medical, behavioral health, job placement and therapeutic recreation services are available to help stabilize clients and facilitate successful transition into permanent and/or supportive housing.

Reports To: Vice President

Location: Broadway House Women’s Shelter

What Does the Assistant Program Manager Do:

• Maintain professional relationships with clients and client confidentiality.
• Clearly communicate both CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff.
• Ensure that all contractual goals, targets, and performance outcomes are met on a monthly/cycle basis.
• Effectively plan and develop facility and maintenance and operation systems to ensure effective delivery of services.
• Develop and implement procedures for measuring and documenting appropriate facility and shelter operations.
• Ensure that all shelters meet all regulatory compliance (i.e.-health, DHS, OTDA, Callahan, RSRI, safety, and fire department).
• Conduct and document one-on-on supervision of direct reporting staff to assess and improve work performance.
• Coordinate purchasing and oversee inventorying and procurement of bulk supplies and equipment.
• Track expenses related to client maintenance systems.
• Work collaborative with facilities director to ensure inventory and oversight of warehouse management of storage facility and ensure safety and security of people and items contained within.
• Implement and manage a work order system for tracking facilities needs and ensuring completion in a timely and cost effective manner.
• Make recommendations to the appropriate management staff regarding organisational policies, procedures, and protocols.
• Represent CAMBA at funder/outside agency/community meetings as requested, and with public officials and other non-organizations to recommend program and policy improvement.
• Ensure the accuracy and timeliness of weekly/monthly/quarterly/semester/annual reports and statistical information for both CAMBA management and funder use.
• Collaborate with staff in the implementation of Enginuity and inventory databases and ensure the collection of statistical information and tracking results.
• Analyze program and demographic data to make programmatic improvements.
• Prepare, document and analyze all shelter operating expenditures related to client supplies and building maintenance to ensure cost containment and contract compliance.
• Communicate with peers on issues related to client progress and best program practices.
• Assist in the preparation of proposals and the negotiation of contracts.
• Confer with the appropriate Vice President/Senior Vice-President/Executive Vice-President regarding programmatic
  and personnel issues.
• Immediately reports to the appropriate Vice President of any monitoring visits or funders’ events; significant events; any incidents that might subject CAMBA to liability.
• Assist to review and approve staffs’ training, professional development, vacation and leave requests.
  Review and approve time sheets.
• Prepare performance appraisals for direct reporting staff as needed.
• Make hiring and firing recommendations to appropriate Program Director, Senior Vice-President, and Executive Vice Presidents in consultation and agreement with Human Resources.
• Assist the Program Manager in providing oversight for all aspects of the program in his/her absence
• Confer with the Program Manager, Program Director, and/or other CAMBA management staff as needed regarding programmatic and personnel issues.
• Ensure and maintain all regulatory agencies (i.e.-Dept. of Health, OTDA, DHS, Coalition for the Homeless) standards are in compliance (related to food and emergency supplies, linen, personal belongings, client mail, laundry, personal
  care items, etc.).
• Plan and organize program activities to maximize program contract’s goals and performance targets as outlined in DHS’ Performance Incentive Plan.
• Develop program content to address residents needs related to ADL, Time
• Management, Critical Thinking, shelter rules and regulations . Plan, coordinate and facilitate social/peer support and ADL events.
• Troubleshoot client and direct reporting staff program problems and make decisions in accordance with program policies, procedures, and protocols.
• Provide assistance and follow-up in regards to critical incidents with clients.
• Liaison with Food vendors and/or sub-contractors to ensure appropriate service delivery and quality.
• Liaison with community leaders and groups to build connections, gain support and troubleshoot issues/concerns.
• Ensure staff utilization of electronic database and conduct oversight to ensure data integrity. Review and sign time sheets
• Attend staff/funder/outside agency meetings as requested.
• Immediately report to the appropriate Program Manager/Program Director any: monitoring visits or funders’ events; significant events; any incident that might subject CAMBA to liability.
• Complete incident reports, weekly, and monthly reports.

What are the Qualifications for the Position:

Education, Licenses and/or Certifications Required:
Associate degree and six (6) years applicable experience.
Bachelor’s degree and four (4) years applicable exercise.
Applicants currently enrolled in a program and on track to complete the minimum required education, license, and/or certification within the next three months, and who meet the minimum experience requirements, are encouraged to apply. However, employment is contingent upon satisfying requirements for the position.

Minimum Experiences and Skills Required:
Experience required listed above with minimum education
Two (2) years of supervisory experience.
Computer literacy in MS Office and other basic office technology

Preferred Qualifications:
Experience with New York City (NYC) Department of Social Services (DSS)
Working knowledge of CARES
Bilingual (English & any other language preferred)

Compensation: -$74,000 to $79,000 annually
When salary ranges are listed, the range would represent the low and high end for the applicable position & program. The salary offered would be based on various factors unique to each program and candidate.This includes but is not limited to experience, education, budget and/or program size, internal equity, skills and other factors that may be required for the position and organization.

Status: –Full-time (35 hours per week)
Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays.

CAMBA and CAMBA Housing Ventures are proud to be an Equal Employment Opportunity Employer. We value a diverse & inclusive workforce and do not discriminate based upon race, religion, color, national origin, gender, gender identity, gender expression, sexual orientation, age, status as a protected veteran, status as an individual with a disability (including pregnancy, childbirth, or related medical conditions), or other applicable legally protected characteristics.

Help New Yorkers in need transform their lives

Each year, CAMBA reaches over 70,000 individuals and families, including over 11,000 youth. Without your support, we cannot continue to create and deliver our programs.