Assistant Program Director

Pride Health; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Supplemental coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Pride Health is seeking an Assistant Program Director to oversee daily operations of two Crisis Respite programs in New York. You will supervise staff, manage staffing, and ensure quality of care and guest safety while maintaining OMH compliance.

This role includes emergency coverage and acting as backup to the Crisis Director. The ideal candidate has an MSW or related degree, an active license, 3–5 years of supervisory experience, and familiarity with mental health, substance use, and

Qualifications

• MSW or related degree is required.
• Active professional license such as LMHC, LMSW, or LCSW is required.
• 3-5 years of supervisory experience is required.
• Experience working with mental health, substance use, and co-occurring disorders is required.
• Experience in respite, residential, or 24-hour crisis programs is preferred.
• Strong computer skills, including Excel, Teams, Windows, and Outlook, are required.

Responsibilities

• Supervising, coaching, and supporting program staff.
• Managing staffing needs, schedules, timesheets, and leave requests.
• Overseeing referrals, authorizations, utilization, and guest length of stay.
• Coordinating with MCOs and referring providers.
• Reviewing documentation, charts, reports, and audits.
• Supporting safety planning, discharge planning, and overall quality of care.
• Managing operational and billing-related reporting.
• Supporting regulatory compliance and audit readiness.
• Providing emergency/on-call coverage and serving as backup to the Crisis Director.

Skills

Supervisory experience

Crisis program operations

Regulatory compliance knowledge

Education

MSW or related degree

Active professional license (LMHC/LMSW/LCSW)

Tools

Excel

Teams

Windows

Outlook

Job description

• Contract: 13 weeks with potential for extension
• Schedule: Tuesday-Thursday, 10:00 AM-6:00 PM; Friday-Saturday, 11:00 AM-7:00 PM
• Sunday & Monday: Off

Role Overview:

The Assistant Program Director will oversee daily operations of two Crisis Respite programs, supervise and support program staff, and ensure quality care, guest safety, and compliance with OMH regulations and agency policies.

Key responsibilities include:

• Supervising, coaching, and supporting program staff
• Managing staffing needs, schedules, timesheets, and leave requests
• Overseeing referrals, authorizations, utilization, and guest length of stay
• Coordinating with MCOs and referring providers
• Reviewing documentation, charts, reports, and audits
• Supporting safety planning, discharge planning, and overall quality of care
• Managing operational and billing-related reporting
• Supporting regulatory compliance and audit readiness
• Providing emergency/on-call coverage and serving as backup to the Crisis Director

Requirements:

• MSW or related degree
• Active professional license such as LMHC, LMSW, or LCSW
• 3-5 years of supervisory experience
• Experience working with mental health, substance use, and co-occurring disorders
• Experience in respite, residential, or 24-hour crisis programs
• Strong computer skills, including Excel, Teams, Windows, and Outlook

Pride-Health offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Pride-Health is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Pride-Health is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates : Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.