Assistant Portfolio Manager

Resicap Payroll, Llc; Greenville (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

ResiHome is seeking a field-based property manager to oversee property and team management in a designated market. You will interact with residents early, ensuring top-notch customer service from day one.

Responsibilities include resolving maintenance issues, maximizing revenue, and meeting financial goals while complying with housing and regulatory laws. Strong communication and organizational skills are essential.

Qualifications

• Minimum of two (2) years of administrative experience in Property Management or related field.
• Active real estate license in the state of placement is preferred.
• Bachelor's Degree in Business or related field, or equivalent in a related field (preferred).
• Professional, energetic, and positive demeanor.
• Excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; prioritizing and meeting timelines.

Responsibilities

• Oversee property and team management functions in a designated market.
• Handle resident issues/concerns, including maintenance, to ensure resident satisfaction.
• Maximize revenue and minimize expenses while achieving financial goals for homes in the assigned market.
• Resolve past-due balances for assigned residents.
• Achieve renewals and rent escalations as possible.
• Follow Fair Housing, FCRA, ADA, and other pertinent laws.
• Provide outstanding customer service during move-in/move-out and field requests.
• Coordinate with the compliance team regarding HOA/Code enforcement communications.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Team player

Organized

Customer service

Education

Bachelor's degree in Business or related field

Tools

Microsoft Office (Excel, Word)

Google Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Why ResiHome? We’re not your ordinary leasing and property management company. We were listed one of the Best Property Management Companies in Atlanta by PropertyManagement.com for our value, level of security, and exemplary service. And with our parent company, RESICAP, we were named one of Atlanta’s Top Workplaces in 2018 and 2019!
ResiHome is the property management division of RESICAP, the leading solution for institutional owners of single-family homes. We're a company known for our innovative, adaptable, and energetic culture and recently ranked #15 on the Entrepreneur 360 list, #3 on Qualified Remodeler's Top 500, and #1 for ACG's fastest-growing company in Georgia. Excited yet? Join us today and discover the ResiHome difference!

Position Purpose:

Overseeing property and team management functions in a designated market

This is a field-based role. You will be interacting and building relationships with our Residents in the earliest stages and be responsible for ensuring they are delighted with first-class customer service from day 1.

Team Management

• This role does not have direct reports.

Business Management

• Handle resident issues/concerns, including maintenance issues, to ensure Resident satisfaction
• Maximize revenue, minimize expenses, maximize resident experience, and achieve financial goal for homes in the assigned market
• Resolve past-due balances for assigned Residents
• Achieve the highest level of annual renewals and rent escalation as possible
• Follows all terms of Fair Housing, the Fair Credit Reporting Act, the American with Disabilities Act, and any other pertinent laws
• Provide outstanding customer service by attending resident move-in/move-out needs and responding to requests in a professional and timely manner; handling in-field duties as necessary
• Coordinating with the compliance team involving HOA/Code enforcement communications
• Other duties as assigned

Qualifications

• Minimum of two (2) years of administrative experience in Property Management or related field
• Active real estate license in the state of placement is preferred.
• Bachelor's Degree in Business or related field, or equivalent in a related field (preferred)
• Ability to deal effectively with diverse situations
• Proficient with technology utilizing Microsoft office suite including Microsoft Excel, Word, as well as the Google Suite
• Positive attitude with a commitment to excellence and achieving goals
• Must be a team player, reliable and organized.
• Must be professional energetic and positive.
• Must have excellent verbal and written communication skills.
• Aptitude for managing multiple daily tasks and longer-term strategic projects; capable of prioritizing and meeting timelines set by management