Assistant Outlet Manager OEM

NOPSI Hotel; Miami, Northern (FL, KY); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

Pet insurance

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts seeks a proactive leader to manage daily restaurant and room service operations under the Outlets Manager. You’ll direct bar operations, supervise staff, and align with SOPs, safety rules, and local regulations to ensure top-tier hospitality.

Responsibilities include hiring/training, controlling budgets, and delivering exceptional guest service while driving revenue and maintaining quality standards across outlets.

Qualifications

• More than two years of post-high school education.
• Two years of full employment in a related position.
• Hotel experience preferred.
• Knowledge of restaurant/hotel practices and procedures.
• Strong supervision and communication skills.

Responsibilities

• Manage day-to-day restaurant and room service operations for breakfast, lunch and dinner as directed by the Outlets Manager.
• Direct day-to-day operations of the bar operations.
• Interview, hire, train, develop, evaluate and discipline staff as appropriate.
• Retain and motivate associates within the various outlets.
• Implement company programs and ensure SOPs, safety regulations, and local laws are followed to deliver quality service.
• Investigate activities and make recommendations based on data.
• Make decisions guided by established policy and procedures.
• Forecast, monitor, and control outlet budgets to maximize revenue and minimize costs.
• Address customer trends and issues to enhance guest experience and future sales.
• Maintain sanitation and maintenance of outlets and equipment.

Skills

Hotel operations

Staff supervision

Budget forecasting

Communication skills

Hiring & training

Problem solving

Safety & compliance

Decision making

Education

Post-secondary education

Job description

About Us

HEI Hotels & Resorts is proud to welcome Brickell Arch, a Luxury Collection Hotel, Miami to our growing portfolio of distinguished properties. Overlooking the shimmering waters of Biscayne Bay and steps from the energy of Brickell’s financial and cultural district, this iconic retreat blends refined sophistication with the vibrancy of Miami. From expansive guest rooms and suites to thoughtfully curated amenities and elevated service, Brickell Arch offers an experience that is both timeless and distinctly local. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.

Compensation

Compensation Salary Range: $60,000.00 - $60,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

Essential Duties and Responsibilities

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager.
• Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
• Retain and motivate associates within the various outlets.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
• May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.
• Specific details and eligibility of these programs vary by location and employment status.

Equal Opportunity

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.