Assistant Outlet Manager -OEM

Hyatt Regency Jersey City; Jersey City (NJ); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Medical and Dental through Anthem Blue

Vision insurance through EyeMed

401(k) with employer match

Hotel room discounts

Job summary

Hyatt Regency Jersey City is seeking a Restaurant and Room Service Manager to oversee daily operations for breakfast, lunch and dinner, including bar operations. You will recruit, train, and mentor staff, manage budgets, and ensure compliance with safety and hospitality standards.

The role requires 2+ years in a related position with hotel experience preferred; strong communication and analytical skills are essential for success in this fast-paced hospitality setting.

Qualifications

• Post-high school education completed (2+ years)
• Minimum two years of full employment in a related position
• Hotel/restaurant operations knowledge and experience preferred
• Strong supervision and communication skills
• Ability to analyze activities and make recommendations

Responsibilities

• Manage day-to-day operations of restaurant and room service as directed by Outlets Manager.
• Interview, hire, train, develop staff and evaluate performance; address discipline as needed.
• Monitor budgets and control labor, food, beverage costs and supplies to optimize revenue.
• Ensure compliance with LSOPs, SOPs and safety regulations; uphold quality and hospitality standards.
• Respond to guest trends and issues to improve service and drive sales.

Skills

Leadership/Management

Verbal and written communication

Hospitality knowledge

Staff supervision

Education

Post-high school education

Job description

About UsThe Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline. Our hotel is one of the oldest in the area and has great guest stories and experiences to share. We are located in the business district of Jersey City; home to residents and many businesses. Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions. Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves. With HEI Loves we offer amazing benefits to our team and they get better and better each year. HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!We value U.S. military experience and invite all qualified military candidates to apply.CompensationSalary Range: $62,000.00 - $65,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? NoOverviewManage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.Essential Duties and Responsibilities:Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).Investigate and analyze current activities or information and make logical conclusions and recommendations.Ability to make decisions based on established policy and procedures.Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.Comply with attendance rules and be available to work on a regular basis.Perform any other job-related duties as assigned.Qualifications and Skills:More than two years of post-high school education.Two years of full employment in a related position with this company or other organization(s).Hotel experience preferred.Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.Supervision/ management communication skills are required.Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.