Assistant Operations Manager (IAH)

Fountain; Houston (TX); On-site; USD 32,373; Full time

Job summary

A leading operations management firm is seeking an Assistant Operations Manager at George Bush Intercontinental Airport (IAH) in Houston, Texas. You'll be responsible for leading daily operations and ensuring top-notch customer service. Ideal candidates should have 1-2 years of leadership experience in customer-focused environments. Strong interpersonal skills and the ability to manage multiple tasks in a dynamic setting are essential. This role requires availability for a non-traditional schedule, including weekends and holidays.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation.
• Ability to manage multiple priorities in an ever-changing environment.
• Availability for a non-traditional schedule including weekends and early mornings.

Responsibilities

• Lead daily floor operations at the airport station.
• Monitor security, service, and sales on each shift.
• Coach and mentor the team to meet performance goals.

Skills

Leadership experience

Interpersonal skills

Communication skills

Organizational skills

Technology proficiency

Job description

Address: George Bush Intercontinental Airport (IAH), 2800 N Terminal Rd, Houston, TX 77032, USA

Compensation: $23.50/hour

Job Description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations
• Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Ideal Candidates

• 1‑2 years of leadership experience in a customer‑facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever‑changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Required to successfully complete a government background investigation
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)

About CLEAR

Have you ever had that green‑light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 27+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.

EEO and Accommodation Statement

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.