Assistant Operations Manager (HNL)

Clear; Honolulu (HI); On-site; USD 32,000 - 43,000; Full time

Job summary

CLEAR seeks an Assistant Operations Manager to join the airport leadership team, reporting to the General Manager and guiding daily floor operations at the station. You will be a hands-on coach for security, customer service, and sales in a fast-paced environment.

The role requires leading 80% on-floor activity, enforcing CLEAR/TSA policies, driving service and sales, and mentoring the team to achieve goals while managing equipment and stakeholder relationships.

Qualifications

• 1-2 years of leadership experience in a customer-facing operation (e.g., retail, hospitality).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in a dynamic environment.
• Strong organizational skills and task management.
• Proficiency in using technology daily in your work.
• Ability to stand and walk for extended periods.
• Ability to follow policies and procedures set by CLEAR and regulators.
• Availability for a non-traditional schedule (weekends, holidays, early mornings, evenings).
• Completion of airport/government security screening processes, including SIDA/SF-85 if required.

Responsibilities

• Spend 80% on the floor in a customer-facing airport environment.
• Ensure CLEAR and TSA policies are followed with high security and integrity.
• Monitor and drive security, service, and sales on each shift.
• Lead shift briefings, debriefs, and huddles; coach and train team to meet goals.
• Oversee asset control and devices; troubleshoot technology as needed.
• Represent CLEAR at the airport, TSA, and airline partner interactions.
• Manage incident prevention and responses; attend station management meetings.

Skills

Leadership experience

Customer-facing

Interpersonal communication

Time management

Tech proficiency

Mobility/standing for long periods

Job description

Compensation $27.00/hour

Industry Travel leisure and tourism

Description

The Assistant Operations Manager will be a part of our airport leadership team, reporting to the General Manager and leading and driving the daily floor operations at your station. The ideal candidate for this position thrives in a fast-paced environment, and is a hands‑on coach for security, customer service and sales.

Key Responsibilities Include:

• Spend 80% of time on the floor in a customer‑facing environment at the airport
• Ensure CLEAR and TSA policy and procedures are conducted with the highest levels of security and integrity
• Monitor & drive security, service & sales on each shift
• Manage shift briefings, debriefs & huddles, as well as any changes, breaks, and rotations Coach, mentor, and train the team to meet sales and customer service goals and standards
• Oversee asset control & devices - understand how our technology works & be able to troubleshoot when necessary
• Represent CLEAR throughout the airport, TSA and airline community by building strong stakeholder relationships
• Manage incident prevention and responses
• Attend station management team meetings

Ideal candidates will have:

• 1-2 years of leadership experience in a customer‑facing operation (i.e. retail, restaurants, hospitality, rental cars).
• Excellent interpersonal and communication skills with the ability to motivate, mentor and influence others.
• Ability to manage multiple priorities in an ever‑changing environment
• Strong organizational skills with the ability to manage multiple priorities and tasks
• Proficiency in using technology daily in your work
• Ability to stand/walk for extended periods of time
• Ability to follow policies and procedures set forth by CLEAR, airport, state and federal regulations
• Availability to work a non‑traditional schedule (i.e. weekends, holidays, early mornings, and/or evenings)
• Completion of all required airport and government security screening processes, including SIDA badge eligibility. This may also include federal Personnel Security (PerSec) SF-85 screening, depending on your work assignment.

About CLEAR:

Have you ever had that green‑light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 30+ million passionate members and hundreds of partners around the world, CLEAR’s identity platform is transforming the way people live, work, and travel. Whether it’s at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you – unlocking easier, more secure, and more seamless experiences – making them all feel like magic.

Note: The SF-85 background check is adjudicated by the Department of Homeland Security. This screening may include, but is not limited to, additional criminal screening, credit checks, and verification of identity and citizenship or immigration status, as required by federal security screening standards.

CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.

Role Requirements:

Ability to frequently lift and move luggage weighing up to 50 pounds and push occupied wheelchairs for extended distances within the airport. Must be able to stand, walk, bend, reach, and perform other physical tasks associated with assisting customers in an airport setting.