Assistant Operations Manager (Front Desk and Customer Relations)

WCLASSICS PTE. LTD.; Orchard (NE); On-site; USD 60,000 - 80,000; Full time

Job summary

A music school is seeking an enthusiastic Assistant Operations Manager to oversee front desk operations and ensure exceptional customer service. The role involves managing customer relations, scheduling, and data entry while maintaining strong communication with staff and students. Ideal candidates are adaptable, detail-oriented, and possess excellent interpersonal skills. The position offers performance bonuses, medical coverage, and professional development opportunities.

Benefits

Performance and Incentive Bonus

Medical Coverage

Annual and Sick Leaves

Professional Development Opportunities

Qualifications

• Enjoy engaging with customers, providing exceptional service.
• Proficient in spoken and written English.
• Able to thrive in a fast-paced environment.

Responsibilities

• Oversee the daily operations of the front desk.
• Develop and maintain strong relationships with customers.
• Manage lesson schedules, bookings, and cancellations.
• Liaise with teachers, staff, and customers.
• Maintain student records and generate reports.

Skills

Outgoing and Customer-Focused

Effective Communication

Adaptable and Flexible

Organised and Detail-Oriented

Proactive

Job description

Job Description & Requirements

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Key Responsibilities

1. Front Desk Management: Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
2. Customer Relations: Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
3. Scheduling and Administration: Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
4. Communication: Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
5. Data Entry and Reporting: Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes

1. Outgoing and Customer-Focused: Enjoy engaging with customers, providing exceptional service, and building strong relationships.
2. Effective Communication: Proficient in spoken and written English, with excellent communication and interpersonal skills.
3. Adaptable and Flexible: Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
4. Organised and Detail-Oriented: Accurate and efficient in data entry, record-keeping, and administrative tasks.
5. Proactive: Able to think critically, resolve issues promptly, and improve processes.

What We Offer

• Performance and Incentive Bonus
• Medical Coverage
• Annual and Sick Leaves
• Professional Development Opportunities

Interested candidates, please send resume to [e-mail] and complete details on

https://forms.gle/ZD7WwM1PxXaHcbYy5