Assistant Operations Manager, Ambulatory

Kaiser Permanente Northwest; Hillsboro (OR); On-site; USD 82,000 - 106,000; Full time

Job summary

Kaiser Permanente Northwest is seeking a Team Leader/Supervisor to supervise ambulatory operations and lead multidisciplinary teams across the dental business office in Hillsboro, OR. The role focuses on optimizing patient care, supervising HR activities, and delivering performance-driven initiatives with a strong emphasis on data-informed decision making.

The position requires leadership experience, a healthcare or business-focused degree, and a proven ability to manage budgets, recruitment,

Qualifications

• Minimum one (1) year of experience in a leadership role.
• Minimum one (1) year of customer or member/patient service experience.
• Associates degree in business, nursing, health care, or related field AND 2+ years of experience OR 3+ years of related experience.

Responsibilities

• Oversees ambulatory operations and supervises daily activities of the designated work team.
• Monitors policies and procedures and aligns team efforts to meet priorities and deadlines.
• Manages recruitment, orientation, employee management, and performance feedback.
• Develops and maintains utilization and productivity reports to support performance targets.
• Coordinates resources and budgets, ensuring compliant and efficient operations.

Skills

Ambiguity management

Attention to detail

Decision making

Leadership

Team building

Strategic thinking

Problem solving

Communication

Cross-group collaboration

Education

Associates degree in business/healthcare

Job description

Job Summary

Supervises ambulatory operations to optimize patient care and support organizational goals. Builds and maintains utilization and productivity reports to achieve performance targets. Supervises human resources, including orientation, education, disciplinary procedures, and training. Conducts survey readiness activities, budget management, and payroll administration. Ensures standardized care delivery by supporting work streams with significant impact. Supports data analysis to align strategies and develop plans. Coordinates resources to ensure proper assignment and utilization. Supervises multidisciplinary clinical teams and emergency preparedness programs. Contributes to improving operations and technology processes and implements performance metrics with department initiatives.

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises ambulatory operations to support patient care by:facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.
• Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
• Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.
  

Job Summary

Supervises ambulatory operations to optimize patient care and support organizational goals. Builds and maintains utilization and productivity reports to achieve performance targets. Supervises human resources, including orientation, education, disciplinary procedures, and training. Conducts survey readiness activities, budget management, and payroll administration. Ensures standardized care delivery by supporting work streams with significant impact. Supports data analysis to align strategies and develop plans. Coordinates resources to ensure proper assignment and utilization. Supervises multidisciplinary clinical teams and emergency preparedness programs. Contributes to improving operations and technology processes and implements performance metrics with department initiatives.

Essential Responsibilities

• Recommends developmental opportunities for others; builds collaborative, cross-functional relationships. Solicits and acts on performance feedback; provides team members with feedback; and mentors and coaches to drive performance improvement. Pursues professional growth; provides training and development to talent for growth opportunities; supports execution of performance management guidelines and expectations. Implements, adapts, and stays up to date with organizational change, challenges, feedback, best practices and processes. Fosters open dialogue, supports, mentors, engages, and motivates team members on collaboration. Delegates tasks and decisions as appropriate; provides appropriate support, guidance and scope.
• Supervises and coordinates daily activities of designated work team or unit by monitoring the execution and completion of tactical action items and work assignments; ensures all policies and procedures are followed. Aligns team efforts and standards, and measures progress in achieving results; determines and carries out processes and methodologies; resolves escalated issues as appropriate. Develops work plans to meet business priorities and deadlines; coordinates, obtains and distributes resources. Removes obstacles that impact performance; identifies and recommends improvement opportunities; influences teams to execute in alignment with operational objectives.
• Supervises ambulatory operations to support patient care by:facilitating team, meetings and/or management decisions and identifying action items, keeping into consideration compliance timelines and financial commitments; using and providing feedback on standard utilization and productivity reports to achieve performance targets; interpreting data and taking action; supervising human resources including recruitment and selection and promoting active recruitment, and implementing the orientation and employee management; conducting survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards and delivering requested audit documentation, information, and reports; and assuming accountability for maintaining their teams budget and expenditures and entering payroll.
• Ensures standardized care delivery by: supporting large and/or complex work streams with significant program impact; supervising data collection and using data to inform the development and implementation of plans; coordinating and monitoring daily operational activities involving patient care management; coordinating resources in clinical areas to ensure appropriate assignment and utilization; supervising multidisciplinary ambulatory team(s); helping implement emergency preparedness programs and ensuring the teams emergency preparedness and recovery plans are current and that staff are trained and know what is expected during and after an emergency; and coaching the team and monitoring implementation and delivery on objectives.
• Supervises improvements to patient-centered operations and technology processes by: planning the work of teams on strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency; responding to escalations to improve the performance of operations system processes; and implementing performance metrics to track the success of strategic improvement projects.
  

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Constructive Feedback
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Leadership
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Strategic Thinking
• Team Building
• Teamwork
• Topic-Specific Communication
  

Knowledge, Skills and Abilities: (Functional)

• Confidentiality
• Training
  

Minimum Qualifications

• Minimum one (1) year of experience in a leadership role with or without direct reports.
• Minimum one (1) year of customer or member/patient service experience.
• Associates degree in a business, nursing, health care, or directly related field AND minimum two (2) years of experience in business operations, clinical health care, or a directly related field OR Minimum three (3) years of experience in business operations, clinical health care, or a directly related field.
  

Preferred Qualifications

• Basic Life Support (BLS) Certification.
• One (1) year of project/program management and/or implementation-related experience.
  

Primary Location: Oregon,Hillsboro,Tanasbourne Medical/Dental Offices
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 07:00 AM
Working Hours End: 06:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-NW-01|NUE|Non Union Employee
Job Level: Team Leader/Supervisor
Department: TANASBOURNE MED & DTL OFFICE - Dental Business Office - 1008
Pay Range: $82300 - $106480 / year

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of our total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Travel: Yes, 20 % of the Time
Work Setting: Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.