Assistant Operations Manager

SP Plus Corporation; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

SP+ is hiring in Orlando for a location associate to help manage the parking site, ensure operations meet contractual guidelines, and foster client relations. You will supervise frontline staff, process deposits, and help with monthly reporting and budgeting tasks.

Responsibilities include assisting customers, coordinating shifts, and supporting maintenance of equipment while upholding safety and service standards at the facility level.

Qualifications

• Education: High school graduate with basic customer service skills.
• Must be able to communicate clearly in English, both written and spoken.
• Strong service orientation with ability to interact professionally.
• Ability to adapt to different shifts and locations.
• Good judgment and decision-making in daily operations.
• Light physical duties and ability to lift up to 25 pounds.
• Teamwork and reliable attendance are required.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in day-to-day activities: customer interaction, reporting, deposits, scheduling, and supervising frontline staff.
• Prepare month-end reports and audit cashier shift reports.
• Courteously assist Customers by answering questions and addressing concerns.
• Assist in maintenance and repair of parking equipment and general tasks as directed.
• Report accidents or safety hazards to the Facility Manager.
• Know the garage layout and major streets/landmarks in the area.

Skills

Oral Communication

Written Communication

Customer Service

Adaptability

Judgment

Physical Fitness

Teamwork

Education

High School Diploma

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

Basic Function – Assisting in the day-to-day management of the assigned location ensuring that parking operations are handled within contractual guidelines of the specific location, fostering good client relations and promoting a professional image and approach to the business.

• Participate in programs to improve client and customer satisfaction.


• Engage in the development of property level financial and operational goals.


• Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.


• Courteously assist Customers by answering any questions they may have.


• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.


• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.


• Assist with cleanup of debris, water, oil spills and etc.


• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.


• Assist Facility Manager with other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.

Availability to Work:Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver’s license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may be part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-FL-ORLANDO