Assistant Operations Manager

SP+ (SP Plus); Newark (NJ); On-site; USD 30,307 - 33,062; Full time

Job summary

SP+ (SP Plus) in Newark, NJ is seeking a Parking Operations Supervisor to assist in day-to-day management and ensure smooth parking operations. Responsibilities include managing staff, ensuring client satisfaction, and maintaining equipment.

The ideal candidate will have a high school diploma, six months of parking experience, and strong customer service skills. Adaptability and sound judgment are essential for success in this role. Special shift requirements may apply, with pay ranging between $22.00 to $24.00 per hour.

Qualifications

• Minimum of six months of parking experience preferred.
• Must possess a valid state‑issued driver's license.
• Ability to adapt to changes in the work environment.

Responsibilities

• Assist in the day-to-day management of parking operations.
• Participate in programs to improve client and customer satisfaction.
• Provide courteous assistance to customers with inquiries.
• Assist with cleanup of debris and environmental concerns.
• Effectively manage staffing and operational goals.

Skills

Customer service

Oral communication

Written communication

Adaptability

Judgment

Education

High school graduate

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable – giving us back our most valuable asset, time.

Responsibilities

• Assisting in day‑to‑day management of the assigned location ensuring parking operations are handled within contractual guidelines, fostering good client relations, and promoting a professional image of the business.
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property‑level financial and operational goals.
• Assist in the management of day‑to‑day activities of the assigned locations, including ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (cashiers, valet attendants, maintenance porters, etc.), preparing month‑end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training frontline staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
• Courteously assist customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and other environmental concerns.
• Have a thorough knowledge of all areas of the garage, major streets, landmarks and freeways in the area.
• Assist the Facility Manager with other duties as needed.

Qualifications

Pay Rate: $22.00 to $24.00 per hour

Education / Experience Required: High school graduate. A minimum of six months of parking experience preferred.

Availability to Work: Special shift requirements will vary depending on a location's hiring needs. Availability to work 2nd shift, 3rd shift and/or weekends may be required.

License Requirement: Must possess a valid state‑issued driver’s license with a current address and an acceptable driving record.

Oral Communication: Speaks clearly; listens and seeks clarification; responds well to questions.

Written Communication: Writes clearly and informatively; can read and interpret written information.

Customer Service: Has a strong customer orientation and positive attitude. Able to respond to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; can handle changes, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made. Employee is regularly required to stand, walk and use hands to handle cash and equipment; occasionally required to sit, climb or balance; and must occasionally lift or move up to 25 pounds.

SP+ is an equal‑opportunity employer committed to recruiting, hiring, training, and promoting in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Location

US-NJ-NEWARK