Assistant Operations Manager

SP+; Los Angeles (CA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

SP+ is seeking an Assistant Operations Manager in Los Angeles, CA. The role supports daily site operations, staff supervision, budgeting, and reporting while ensuring excellent customer interactions and accurate cash handling.

The position requires a High School diploma, at least six months of parking experience, and a valid driver’s license. Availability for varying shifts, including evenings or weekends, may be needed. Competitive benefits and growth opportunities are offered.

Qualifications

• Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.
• Availability to Work: Special shift requirements may vary by location; some 2nd/3rd shift or weekends may be required.
• License Requirement: Valid state-issued driver’s license with current address and good driving record.
• Oral Communication: Speaks clearly; listens and asks for clarification.
• Written Communication: Writes clearly and informatively; can read and interpret information.
• Customer Service: Strong customer orientation and courteous, professional assistance.
• Adaptability: Adapts to changes; able to handle delays or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Physical Demands: Stand, walk, handle cash and equipment; lift up to 25 pounds.

Responsibilities

• Assist in day-to-day operations at assigned locations; supervise staff and prepare reports.
• Ensure appropriate customer interaction; monitor time cards and shift reports.
• Hire and train frontline staff; manage cash handling and deposits.
• Maintain parking equipment; assist with repairs and maintenance tasks as directed.
• Provide courteous customer service and answer questions.
• Support Facility Manager with duties and budget preparation.

Skills

Bilingual (Spanish)

Oral communication

Written communication

Customer service

Adaptability

Judgment

Physical stamina

Education

High School Diploma

Job description

Assistant Operations Manager

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out."

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Responsibilities

• Must be bilingual (Spanish)
• Participate in programs to improve client and customer satisfaction.
• Engage in the development of property level financial and operational goals.
• Assist in the management of day-to-day activities of the assigned locations including: ensuring appropriate customer interaction, supervising the completion of all evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff (e.g. cashiers, valet attendants, maintenance porters, etc.), preparing month-end reports, auditing daily cashier shift reports, monitoring and checking of time cards, hiring and training of frontline staff, reviewing of damage claims, disbursing petty cash and preparation of the annual budget.
• Courteously assist Customers by answering any questions they may have.
• Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Assist with cleanup of debris, water, oil spills and etc.
• Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
• Assist Facility Manager with other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience Required: High School Graduate. A minimum of six months of parking experience preferred.

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: Must possess a valid state-issued driver's license with current address and acceptable driving record.

Oral Communication: Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication: Writes clearly and informatively; Able to read and interpret written information.

Customer Service: Have a strong customer orientation and positive attitude. Able to responds to requests for service and assistance in a courteous and professional manner.

Adaptability: Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment: Exhibits sound and accurate judgment.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to handle cash and equipment. The employee is occasionally required to sit and climb or balance. The employee must occasionally lift and/or move up to 25 pounds.

Salary Range: $25.00 per hour

Benefits

• Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact [e-mail]. We are here to assist you.

Location

US-CA-LOS ANGELES

• 83149 - 1627 N VINE ST - #702
• 1627 N VINE ST
• LOS ANGELES
• CA
• 90028-8802

Contract type: Full-Time