Assistant Operations Manager

SP+; Lexington (KY); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

SP+ in Lexington, KY is seeking an individual for the role of Location Manager. The successful candidate will assist in managing parking operations while ensuring compliance with contractual guidelines. Responsibilities include customer service, supervising staff, and maintaining equipment. Candidates should have a high school diploma and a valid driver's license. The position offers a salary range of $18.00 - $20.00 per hour along with various benefits including medical, dental, vision, and retirement plans.

Qualifications

• A minimum of six months of parking experience preferred.
• Valid state driver’s license with current address and acceptable driving record.
• Ability to adapt to changes in the work environment.

Responsibilities

• Assist in the day-to-day management of the assigned location.
• Participate in programs to improve client and customer satisfaction.
• Manage day-to-day activities including customer interaction and staff supervision.

Skills

Customer Service

Oral Communication

Written Communication

Judgment

Adaptability

Education

High School Graduate

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. We are reinventing parking and aim to power checkout-free experiences to improve time and everyday living.

Location: US-KY-LEXINGTON

Responsibilities

• Basic Function – Assist in the day-to-day management of the assigned location, ensuring parking operations are handled within contractual guidelines, fostering client relations and maintaining a professional image.
• Participate in programs to improve client and customer satisfaction.
• Assist in developing property-level financial and operational goals.
• Manage day-to-day activities of the assigned locations: customer interaction, supervising evening closing reports, processing bank deposits, scheduling staff, supervising frontline staff, preparing month-end reports, auditing cashier shift reports, monitoring time cards, hiring and training staff, reviewing damage claims, disbursing petty cash, and preparing the annual budget.
• Assist customers by answering questions and providing courteous service.
• Assist in maintenance and repair of parking equipment and general maintenance tasks as directed by the Facility Manager.
• Report accidents, policy violations, safety hazards, or unusual occurrences to the Facility Manager.
• Assist with cleanup of debris, water or oil spills, and similar issues.
• Have thorough knowledge of all garage areas and local major streets, landmarks, and freeways.
• Assist the Facility Manager with other duties as needed.

Qualifications

• Education/Experience: High School Graduate. A minimum of six months of parking experience preferred.
• Availability to Work: Special shift requirements may vary by location; may require 2nd/3rd shift and/or weekends.
• License: Valid state driver’s license with current address and acceptable driving record.
• Oral Communication: Clear speech; ability to listen and seek clarification; respond well to questions.
• Written Communication: Writes clearly and informatively; can read and interpret written information.
• Customer Service: Strong customer orientation and positive attitude; able to respond to requests professionally.
• Adaptability: Ability to adapt to changes in the work environment and handle delays or unexpected events.
• Judgment: Exhibits sound and accurate judgment.
• Physical Demands: Regularly stand and walk; handle cash and equipment; occasionally sit and climb or balance; may lift/move up to 25 pounds.
• Salary Range: $18.00 - $20.00 per hour.
• Benefits: Eligible employees participate in medical, dental, vision, FSA, disability, life insurance, 401k, and paid time off.
• Equal Employment Opportunity: SP+ is an equal opportunity employer, committed to recruiting, hiring, and promoting without regard to protected characteristics; no harassment or retaliation against employees or applicants for exercising EEO rights.
• Other information: Right to Work poster; SP+ may use an automated employment decision tool (AEDT) to assess candidacy; data collected may become part of employee records if hired. NYC applicants may request accommodations or inquire about data retention policies by contacting [e-mail].

Location

US-KY-LEXINGTON, United States