Assistant Operations Manager

Parallel; Key West (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Vision insurance

Dental insurance

401k with company match

Paid time off

Parental leave

Flexible work arrangements

Tuition reimbursement

Pet insurance

Job summary

Parallel is hiring an Assistant Operations Manager in Florida. You will lead floor operations, support a motivated team, and drive revenue while ensuring compliance with state cannabis regulations.

The role requires strong customer service, leadership, and scheduling capabilities to maintain exceptional store performance. You will train staff, manage inventory, and coordinate with leadership to meet financial goals.

Qualifications

• Must be 21+.
• High School Diploma or equivalent.
• Valid government-issued photo ID.
• 1–2 years of supervisory experience.
• Proficient in Microsoft Office Suite.
• Flexible schedule including evenings, weekends, and holidays.
• Strong attention to detail and time management.
• Excellent verbal and written communication.
• Analytical thinking and ability to make data-driven plans.

Responsibilities

• Maintain strong floor presence and build customer relationships.
• Support and develop team and drive revenue.
• Train and coach staff; ensure SOP compliance.
• Manage store schedules and staffing with Store Manager.
• Oversee inventory and back-of-house organization.
• Ensure compliance with Florida medical cannabis regulations.

Skills

Customer service

Sales targets

Team leadership

Communication

Time management

MS Office

Schedule flexibility

Attention to detail

Analytical thinking

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Everyone is welcome here. Each of us is unique, and that's what makes us amazing. We believe in inclusiveness and celebrating each person's individuality, because there's power in bringing people with different points of view and life experiences together. That's why we provide equal employment opportunities (EEO). All applicants are considered regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. So, bring yourself and your best ideas; when we feel safe and comfortable being ourselves, there's no limit to what we can achieve.

IN A NUTSHELL…

The Assistant Operations Manager is an enthusiastic leader who supports the team in delivering exceptional customer service with a drive to achieve results while fostering a fun and inspiring environment.

Parallel is one of the multi-state cannabis companies, owning and operating in three markets; Florida (Surterra Wellness), Massachusetts (NETA), and Texas (Goodblend). If you enjoy companies that are growing, moving fast, and constantly challenging themselves to achieve more, then Parallel is for you. We work hard, lean on each other, and are passionate about a pretty ambitious vision… pioneering a new paradigm of what well-being can be for all people, everywhere.

What You Will Be Doing

Service

• Maintain a strong presence on the floor to build relationships with customers, support and develop the team and drive revenue.
• Serve as a role-model and resource for store staff concerning products and services, policies and procedures, industry news, and changes in regulations.

Sales/Financial

• Responsible for driving sales to meet and exceed targets. Assist the Store Manager in meeting all financial goals, including management of the P+L, payroll, and store budgets.
• Successfully prepare for and support company driven promotions and launches to meet and exceed sales targets and deliver the best experience possible for customers.

Leadership & Education

• Continuously train, coach, and provide qualitative feedback using the performance management process to improve team engagement and performance.
• Provide training to ensure all store processes align with Standard Operating Procedures, safe practices, cannabis knowledge, and customer service goals.

Operations

• Responsible for the store's daily presentation including visual direction.
• Responsible for reading, interpreting, and communicating messages from Corporate Store Operations and takes proper action including updates bulletin boards and other communication avenues in store.
• Responsible for staff time management including timekeeping, scheduling, and creating store schedules. Partner with the Store Manager to ensure staffing is prioritized to provide optimal schedules and ensure the best customer service is provided.
• Responsible for organization of all areas back of house which includes managing the supply budget, inventory oversight and maintaining stock levels.
• Conduct audits and maintain accurate records of all activities including customer records and enforce a culture of compliance with strict adherence to the State of Florida Office of Compassionate Use and Florida Statutes for a Medical Marijuana Treatment Center, as well as regulations set forth by local, state, and federal agencies.

Experience and Skills You'll Bring

• Age 21 or over
• High School Diploma or equivalent
• Valid Government-Issued Photo ID
• 1-2 years of supervisory experience
• Microsoft Office Suite proficient to advanced level
• Must be flexible regarding work schedule, including evenings, weekends, and holidays
• Strong attention to detail and ability to multitask, plan, prioritize, and manage time effectively
• Excellent verbal and written communication skills with an ability to influence others
• Demonstrate independent, strategic thinking and business acumen, proven ability to analyze sales data and create effective action plans

Preferred

• Proven operations, retail, and cannabis industry experience

Physical Requirements

• Must be able to remain in a stationary position
• Ability to assist with lifting stock and materials
• Routine use of standard office equipment such as computers, phones, or photocopiers.
• Occasionally positions self to retrieve product or materials in the store, including accessing shelving in the storage area.

You will be successful if you…

• Are self‑motivated; micro‑managing isn't fun for anyone
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done
• Can work fast and be flexible; our industry is always changing
• Play nice with others; we collaborate with each other a lot
• Think creatively; sometimes, the "traditional" solution isn't the best one

What You Get

• Employee discount
• Consistent, reliable benefits: Full medical/vision/dental, 401k with possibility of a company match, access to company-sponsored well‑being programs
• Balance and flexibility: paid time off, paid parental leave, flexible work arrangements
• Tuition Reimbursement Programs
• Pet Insurance

PARALLEL IS UNITED BY OUR VISION, MISSION, & VALUES

Our Vision

We exist to pioneer well‑being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission

We build a leading, global well‑being company through the best talent, our values, trusted and recognized brands, science and technology‑based innovation, and a relentless focus on execution and continuous improvement.

Our Values

Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.