Assistant Operating Director - Peabody, MA

Cornerstone Caregiving; Peabody (MA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

PTO 12 days

Phone stipend

Benefits & Bonus opportunities

Job summary

Cornerstone Caregiving in Peabody, MA, seeks an Assistant Operating Director (AOD) to lead in-office operations and scheduling while supporting the Operating Director. This key leadership role emphasizes team coaching, staff development, and operational excellence across our growing network.

You will oversee client care quality and staff performance, participate in onboarding, and ensure compliant, efficient daily operations with a drive for service excellence.

Qualifications

• Bachelor’s degree preferred but not required; high school diploma or equivalent acceptable.
• 2+ years in management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within healthcare or home care.
• Ability to work autonomously in a fast-paced environment.

Responsibilities

• Lead in-office operations and schedule oversight.
• Coach and develop in-office staff; manage performance.
• Oversee onboarding of new office managers.
• Conduct weekly 1:1 check-ins and performance reviews.
• Oversee client scheduling and respond to escalations.
• Ensure state-required supervisory visits where applicable.
• Maintain documentation aligned with Cornerstone policies.

Skills

Leadership

Staff supervision

Scheduling

Recruiting

Communication

Education

Bachelor's degree

High school diploma

Tools

Google Workspace

Job description

Peabody, MA| Full-Time | Leadership Role |$62,500+ Benefits & Bonus Opportunities

AtCornerstone Caregiving, we are dedicated to helping older adults age in place with dignity, compassion, and exceptional support. As we continue rapid nationwide growth across more than450offices, we are building strong in-office leadership teams to ensure every client and caregiver receives the highest level of care.

We are seeking anAssistant Operating Director (AOD), akey leadership roleand the Operating Director’ssecond-in-command. This position leads in-office operations, scheduling oversight, staff support and development, client care quality, and communication with Home Base. If you thrive in a fast-paced environment, love developing people, and bring strong organizational and operational excellence to your work, this role is for you.

Office Leadership & Operations

• Serve as the OD’s primary in-office partner, helping drive daily operations and maintain a strong, cohesive work environment.
• Lead, coach, and support in-office staff; reinforce Cornerstone’s standards, values, and culture.
• Onboard and train new office managers, ensuring clarity, confidence, and consistent performance.
• Conductweekly 1:1 check-ins, performance reviews, coaching, and disciplinary action when needed.
• Shareon-call rotationwith office leadership.
• Oversee administrative workflow and follow-through, including payroll notes, shift verification, and operations updates.
• Maintain accurate documentation in alignment with Cornerstone policies and state requirements.
• Assist with recruiting, onboarding steps, and staff oversight to support office growth.

Client Care & Quality Assurance

• Oversee scheduling operations to ensure timely coverage and an excellent client experience.
• Respond to client escalations with urgency, professionalism, and empathy.
• Conductcheck-up calls, quality visits, and client follow-ups to ensure satisfaction and care continuity.
• Ensurestate-required supervisory visitsare completed (as applicable).
• Serve as a backup for client assessments when the Operating Director is unavailable.

Qualifications

• Bachelor’s Degreepreferred but not required, high school diploma or equivalent required.
• 2+ years of experiencein management, leadership operations, or human resources.
• Experience hiring, recruiting, training, scheduling, and supervising staff.
• Leadership experience within the healthcare or home care industry.
• Ability to workautonomouslyin a fast-paced environment.
• Comfort managing multiple priorities and shifting needs throughout the day.

Other Requirements

• Valid driver’s license and auto insurance.
• High proficiency with technology, especiallyGoogle Workspace.
• High attention to detail and exceptional follow-through skills.
• Strong communication and interpersonal skills.
• 12 days of PTOannually.
• Phone stipend.
• Leadership development, mentorship, and opportunities for career growth as Cornerstone expands nationwide.

Why You’ll Love This Role

• You are thecentral in-office leader, ensuring clarity, rhythm, and daily operational success.
• You will directly shape staff performance, team culture, and client experience.
• You’ll grow in leadership through hands‑on coaching, development, and operational oversight.
• Your work makes adirect impacton seniors, caregivers, and families in your community.

Join a mission that matters.

**We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.**