Assistant Operating Director - Madison, WI

Cornerstone Caregiving; Town of Middleton (WI); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director in Wisconsin to report to the Operating Director and lead in-office staff, overseeing scheduling, administrative, and operational functions.

You will share on-call responsibilities with other managers, support client care and staff development, and ensure adherence to state requirements while maintaining high client satisfaction.

Qualifications

• High school diploma or equivalent.
• 2+ years experience in admin/office management/workforce management.
• Associates/Bachelor degree or equivalent education/experience.
• Valid driver's license and auto insurance where required.

Responsibilities

• Manage Office Personnel: oversee office managers to ensure performance and alignment with standards.
• Liaison with Home Base: primary contact for payroll notes, shift verification, and updates.
• Client Management: handle escalations, conduct check-up calls, and quality visits.
• State Required Supervisory Visits: ensure compliance with state standards.
• Shared On-call Duties: participate in after-hours on-call rotation.
• Backup for Client Assessments: assist the Operations Director when unavailable.

Skills

Leadership

Sales targets

Autonomy

Tech-savvy

Entrepreneurial mindset

Recruitment

Interpersonal skills

Communication

Education

High school diploma or equivalent

Associates or Bachelor Degree

Valid driver's license

Auto insurance proof

Tools

Google Workspace

Job description

Job Title: Assistant Operating Director
Reporting To: Operating Director
Status: Exempt
Salary:55,000

Employee and Fringe Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• PTO: 12 Days Annually
• Phone Stipend

What We Do

Cornerstone Caregiving is passionate about helping seniors age in place in a setting and manner of their choosing. We believe seniors deserve the opportunity to age in a healthy, dignified environment. As a leading, nationwide home care organization serving seniors in more than 400 locations, Cornerstone remains committed to providing the highest quality of care to those that cared for us.

Job Description

As an Assistant Operating Director, you will report to and assist the Operating Director. The Assistant Operating Director’s primary focus will be to develop and lead the in-office staff, and oversee the scheduling, administrative, and operational functions of the office. The Assistant Operating Director will also be responsible for sharing on-call responsibilities with the other managers.

Job Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Travel

• Limited travel as needed for various sales, marketing, and client care service needs.
• Must have reliable transportation to meet the needs of position and scope of job responsibilities.

Education & Certifications

• High school diploma or equivalent degree
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting
• Valid drivers license
• Valid state required proof of auto insurance

Preferred Skills

• A proven leader with previous experience managing a team
• Success with meeting sales and business development goals
• Ability to work autonomously in a fast-paced environment
• Comfortable working with technology
• Entrepreneurial mindset
• Experience with direct recruitment, hiring, and oversight of staff
• Strong interpersonal and communication skills
• Proficient in Google Workspace (Gmail, Meet, Calendar, Docs, Sheets, etc.)

Physical Requirements

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. This position may involve any or all of the following (not a complete list): sitting and standing for long periods of time; bending and stooping required; lifting up to 10 lbs. regularly and up to 50+ lbs. may be required; using a computer for extended periods: typing, staring at a bright monitor or TV screen; using fingers, wrists, and arms; stress on back may occur.

Work Environment

• Office Environment: fast-paced office environment; continuous phone use/ringing; talking; various noise levels; interactions with employees, referral sources, and clients; possible exposure to prescription drugs, bodily fluids, small appliances for cooking, cooling, and heating foods or securely storing medications.
• Client’s Environment: Unknown environments; bodily fluids, household and human germs; extreme cold or hot temperatures in or outside; light to heavy traffic; inclement weather; human body weights that vary based on client health and lifting as prescribed or needed per plan of care; 50+ lbs.

#AOD-H