Assistant Ombudsman **REPOST** (ADMINISTRATOR IV)

Maryland AG; Baltimore, Northern (MD, KY); On-site; USD 60,000 - 85,000; Full time

Job summary

The Maryland Office of Correctional Ombudsman is seeking an Assistant Ombudsman to oversee operations within DPSCS and/or DJJS facilities in Baltimore. This position will advise the Deputy Ombudsman on key oversight issues and drive changes to improve service delivery.

Responsibilities include timely reporting on facility conditions in coordination with leadership and ensuring compliance with OCO policies, procedures, and daily operations, along with maintaining clear and effective communication

Qualifications

• High school diploma or GED required.
• Six years of administrative staff or professional work experience.
• Experience substituting credits or degrees may apply per state rules.

Responsibilities

• Oversee operations within DPSCS and/or DJJS facilities.
• Advise the Deputy Ombudsman on significant oversight issues.
• Prepare timely reports on facility conditions with leadership.
• Maintain compliance with OCO policies and ensure service delivery.
• Ensure timely and effective communication across teams.

Education

High school diploma or GED

Job description

Introduction

The Maryland Office of Correctional Ombudsman is an independent unit within the Maryland State Government established in July of 2024. The Office of the Correctional Ombudsman (OCO) provides independent oversight of the Department of Public Safety and Correctional Services and the Department of Juvenile Services. The primary purpose of the agency is to provide public reports and recommendations concerning the needs and rights of incarcerated individuals, adjudicated and detained youth, their families, and prison volunteers. The OCO will improve safety and other conditions within Maryland’s prisons. This is a Special Appointment position and serves at the pleasure of the Appointing Authority.

GRADE

19

LOCATION OF POSITION

300 West Preston Street
Baltimore, MD 21201

Main Purpose of Job

• The Assistant Ombudsman will assume the responsibility of oversight within Department of Public Safety and Correctional Services and/or Department of Juvenile Services facilities.
• Responsible for advising the Deputy Ombudsman or designee on all significant issues relating to oversight; initiates changes and improvements to ensure the most effective delivery.
• Responsible for timely reporting on facility conditions in consultation with the Deputy Ombudsmen or designee.
• Responsible for maintaining compliance with OCO policies and procedures to ensure the timely delivery of services on a daily and long-range basis.
• Maintain timely and effective communication.

MINIMUM QUALIFICATIONS

• Education: Graduation from an accredited high school or possession of a high school equivalency certificate.
• Experience: Six years of administrative staff or professional work.
• 1. Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.
• 2. Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• 3. Candidates may substitute the possession of a Master's degree from an accredited college or university for five years of the required experience.
• 4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

• Preference will be given to applicants who possess the following preferred qualification(s).
• 1. Extensive experience in medical oversight, healthcare compliance, or clinical quality assurance, with demonstrated ability in conducting comprehensive on-site medical case reviews and targeted audits to assess the adequacy of healthcare services, operations, and identify systemic medical concerns.
• 2. Juris Doctor (J.D.) degree or Master's degree in a relevant field such as criminal justice, criminology, public administration, public health, social work, mental health counseling, clinical psychology, or other relevant field.
• 3. Background in nursing, medicine, public health, health administration, or healthcare. compliance (RN, MD/DO, MPH, CHC, CPHQ, or similar credentials).
• 4. Demonstrated history of advocacy or professional work supporting justice-impacted individuals, including lived experience.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees may be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be included in further evaluation. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. Clearly indicate your college degree and major on your application, if applicable. For education obtained outside the U.S., any job offer will be contingent on the candidate providing an evaluation for equivalency by a foreign credential evaluation service prior to starting employment (and may be requested prior to interview). Complete applications must be submitted by the closing date. Information submitted after this date will not be added. Incorrect application forms will not be accepted. Resumes will not be accepted in lieu of a completed application. As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.

EXAMINATION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

BENEFITS

STATE OF MARYLAND BENEFITS